They shut down Margie Tapphorn-Bell this morning for security reasons. I tried to send...

GetHuman566617's Hacked or Disabled Accounts issue with Facebook from April 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman566617 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman566617 can let us know if they help or not.
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Before contacting them, items GetHuman566617 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman566617's own words
I had set up a new account on Facebook yesterday. My husband passed away on December **, ****. It was the only account we had as husband and wife until April *nd when my granddaughter Ashley Butler helped me get started as Margie Tapphorn-Bell. This morning the account was shut down for security reasons. Can you help me get the new account running again since Henry is deceased. ... They shut down Margie Tapphorn-Bell this morning for security reasons. I tried to send a picture of me with Henry and I both to verify that we were married.
I had already sent some friend requests who had accepted from Henry's and my common contacts and Friends
Please unlock Margie Tapphorn-Bell. I am the widow of Henry M. Bell who died of cancer on Dec **, ****. Pictures of his graveside service are on Ashley Butlers post. Ashley is a granddaughter to Henry and I. Thank you very much.
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Facebook

facebook and Messenger both
Hacked or Disabled Accounts issue
Reported by GetHuman566617
Apr 3rd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 139707 others
0 customers following this

Timeline

GetHuman566617 started working on this issue
Apr 3rd, 2018 7:24pm