in the matter of a few minutes, two more charges were incurred from Facebook: both on M...

GetHuman-mahlumj's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
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GetHuman-mahlumj's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mahlumj will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mahlumj can let us know if they help or not.
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Before contacting them, items GetHuman-mahlumj may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mahlumj's own words
our home network was hacked due to out-of-date drivers* as a result my computer was frozen and the number that popped up was OM (Online Microsoft) or so they said, and I was charged $*** for the "help." I realized it quick enough to get to Microsoft and Alex White of the real Microsoft was able to get the debit card charge reversed and secured my bank account. ... in the matter of a few minutes, two more charges were incurred from Facebook: both on March **, ****. They are: *. Facebook, DDA Purchase DZGYUE**u*fb.me*ccCA******, and *. Facebook Purchse DDA AZGYE**U*fb.me*ccCA, each for $**.**
Obviously, because the fraudulent company took me for two charges of $**.** before Microsoft was able to secure my account. I was advised by Microsoft not to close the debit*credit card, and Microsoft rep Alex White spoke directly to the bank before any more charges could be incurred.
Reimburse these charges* Microsoft rep left his name and phone number if you need to contact him for verification.
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Facebook

NA
Hacked or Disabled Accounts issue
Reported by GetHuman-mahlumj
Apr 3rd, 2018 - 5 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 10000 others
0 customers following this

Timeline

GetHuman-mahlumj started working on this issue
Apr 3rd, 2018 5:41pm
GetHuman-mahlumj indicated the issue is not fixed yet.
Apr 3rd, 2018 7:50pm
GetHuman-mahlumj indicated the issue is not fixed yet.
Apr 3rd, 2018 7:52pm

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