Booking.com Customer FAQ

We recommend checking your Booking.com account to see the options available for modifying your reservation. You can usually change your booking dates directly through the "Manage Booking" section. If your booking allows for changes, follow the instructions provided there. If you encounter any issues or your reservation doesn’t permit changes, please refer to the relevant policies.

To cancel your reservation at The Terrace Magherfelt for the dates of 18-19th April, please review the cancellation policy associated with your booking. Usually, you can cancel your booking through the "Manage Booking" section on the Booking.com website or app. If your reservation is eligible for cancellation, follow the prompts to complete the process.

To check your booking, please log into your Booking.com account and navigate to the "Booking" section. If you don't see your reservation there, it may not have been completed. You can also check your spam or junk email folder for the confirmation email. If you’re still having trouble, there’s a link to the most up-to-date contact information right here on this page for assistance.

If the accommodation specifies "pay on arrival," you'll typically need to provide your payment details at the time of booking, but the actual payment will be made in person upon arrival at the property. You can usually pay via credit/debit card, cash, or sometimes other methods as specified by the property.

If your current booking has a no-refund policy, you might not be able to cancel it. However, you can try contacting the property directly to inquire about upgrading to the room you want. Sometimes, properties may allow changes even with a no-refund policy if you discuss it with them. Additionally, you can check if there are available options to modify your booking through your account on the Booking.com website or app.