I bought a ticket with my miles but for some reason it wasn't ticketed but my miles hav...

GetHuman-ptrc's customer service issue with American Airlines from March 2020

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The issue in GetHuman-ptrc's own words
Book a ticket ... I bought a ticket with my miles but for some reason it wasn't ticketed but my miles have depleted. I rebooked my flight and paid cash and would like my miles to be reimbursed to me.**My AA advantage number is *EE**C*
Just reimburse the ***** miles used
* years but have been using AA for the last * yrs
I tried calling AA directly but the customer service person told me that I needed to have a confirmation number which I didn’t see in “my trips” or email
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American Airlines

My AA advantage miles
Customer service issue
Reported by GetHuman-ptrc
Mar 9th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 3034 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-ptrc started working on this issue
Mar 9th, 2020 4:58am
GetHuman-ptrc indicated the issue is not fixed yet.
Mar 10th, 2020 12:32am
GetHuman-ptrc indicated the issue is not fixed yet.
Mar 10th, 2020 12:41am

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