My name changed and I need to update my AAdvantage -- for some reason they wouldn't let...
GetHuman2580307's customer service issue with American Airlines from March 2019
Help with my American Airlines issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get American Airlines help.
First: share to improve GetHuman2580307's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2580307 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman2580307's own words
My name changed and I need to update my AAdvantage -- for some reason they wouldn't let me update through my account, and I have flown twice this month for surgeries and have entered my AAdvantage number, but have received errors. I would really like my name updated and my points for these two flights. Thanks!
GetHuman2580307 did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman2580307 fixed the problem
We are waiting for GetHuman2580307 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common American Airlines customer problems.