American Airlines Customer FAQ

To retrieve your American Airlines frequent flyer number, visit the American Airlines website and click on 'Need Help Logging In?' on the sign-in page. You'll need to provide your name and email address associated with your account. Once you've entered this information, your frequent flyer number will be sent to your email. If you are unable to retrieve your number this way, refer back to some of your flight confirmations or ticket stubs as your frequent flyer number should be included on those documents.

Yes, you can put an iPad in your checked luggage. However, American Airlines recommends that you carry any valuable items, including electronics such as iPads, in your carry-on luggage. This is particularly recommended to protect them from potential damage, theft, or loss during transport. Cipher locks or TSA-approved locks are suggested for the security of your belongings in checked bags. Please also consider ensuring your iPad is turned off or set to Airplane Mode during flight to comply with federal regulations and airline policy.

If you've made a mistake with your date of birth when booking with American Airlines, we recommend you to immediately reach out to the reservation department at American Airlines. Errors in personal information can sometimes lead to issues at the airport. The airline's customer service team can assist you in correcting the error. However, for minor inaccuracies, these may not affect your ability to board your flight, as date of birth is less frequently cross-verified compared to your name or passport number. It's always best to ensure all information is accurate.

The ticket number on an American Airlines printed boarding pass is usually located at the bottom section. It's typically a long number consisting of 13 digits. The exact location may vary depending on the boarding pass design, but it's often next to the passenger's name and flight details. Note that the ticket number is different from the reservation or confirmation code, which is typically a six-character alphanumeric code. Please ensure to keep these details confidential to ensure your flight security.

You can easily request a gluten-free meal for your upcoming flight. American Airlines offers special meals for various dietary needs on many flights. It's crucial, though, to make this request at least 24 hours before departure. You can do this in the "Manage Reservations" section of your booking on the American Airlines website or by calling the airline. Please note that availability may depend on your specific flight details, including the duration and destination of your trip.