Hello, I am a Citi AAdvantage Platinum member. I have a confirmed American Airlines res...

GetHuman-goelvr's customer service issue with American Airlines from December 2018

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The issue in GetHuman-goelvr's own words
Hello, I am a Citi AAdvantage Platinum member. I have a confirmed American Airlines reservation* CQOSFW. I am looking at the Seat Options for my flight from ORD to LGA on Dec **th (Flight* AA***). I see "preferred seats" for **D, E, F. As a Platinum member, the benefits available to me are "free upgrade" to preferred seats. Yet, the website won't let me upgrade without *paying* for the upgrade. The charges are listed as $**, $**, $** - for a total of $**. Please advise. Appreciate your help.*Thanks,*Vikas Goel
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American Airlines

Customer service issue
Reported by GetHuman-goelvr
Dec 9th, 2018 - 5 mons ago
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GetHuman-goelvr started working on this issue
Dec 9th, 2018 3:46pm