I am seeking a refund of baggage fees on a flight that was cancelled and not used. On...

GetHuman1711470's customer service issue with American Airlines from December 2018

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The issue in GetHuman1711470's own words
Get a refund for baggage fee I didn't use because of flight cancellation. ... I am seeking a refund of baggage fees on a flight that was cancelled and not used. On ********** I was slated to travel on AA * **** from BOS to PHL *:**am. And PHL to RDU AA * ****. ***** Flight was cancelled and because I had a refundable ticket, they put me on Nonstop Delta * **** BOS to RDU. While going from Terminal B to A, I stopped at AA Baggage Claim, they were able to retrieve my checked bag and I took it with me to the Delta Counter and had it checked on the Delta Flight, which I paid $**.**. I do not have my baggage claim * from AA, they kept it at the baggage claim area. However, my credit card was charged Ref ************************. Trans id * *************** and there is no credit listed. My Baggage Claim * at Delta is: * *** ********** *. Your help is appreciated. DON"T USE THIS SERVICE. I WAS HOLDING FOR OVER AN HOUR. Called the customer service * and am now speaking with a rep, in less than * minutes !
I was on eternal hold.
GetHuman1711470 did not yet indicate what American Airlines should do to make this right.
years.
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American Airlines

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Customer service issue
Reported by GetHuman1711470
Dec 7th, 2018 - 5 mons ago
I have an issue with American Airlines too
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Seen by 9 customers so far
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Timeline
GetHuman1711470 started working on this issue
Dec 7th, 2018 5:53pm