trying to figure out the refunds on ticket ************* and *************.*we were iss...

GetHuman-vondolly's customer service issue with American Airlines from August 2018

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The issue in GetHuman-vondolly's own words
trying to figure out the refunds on ticket ************* and *************.*we were issued a refund of $***.** because our flight had mechanical problems and we could not fly home in a timely manner by american thus having to fly another airline, now another billing has gone to my credit card company for$***.** We don't know what this charge is for. can you issue a refund then take it back? It was not our fault that we had to book on another airline.
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American Airlines

Customer service issue
Reported by GetHuman-vondolly
Aug 21st, 2018 - 4 mons ago
I have an issue with American Airlines too
Fixed
Seen by 2 customers so far
Similar issue to 2994 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-vondolly started working on this issue
Aug 21st 11:44pm
GetHuman-vondolly indicated the issue is not fixed yet.
Aug 22nd 1:53pm