My son is in Paris and his flight from Paris to JFK was cancelled. It was not on Americ...

GetHuman-srosenbe's customer service issue with American Airlines from June 2018

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My son is in Paris and his flight from Paris to JFK was cancelled. It was not on American, BUT his flight from JFK to Columbus Ohio is. He will miss that flight because of the previous cancellation. The flight that he will miss is on **** at *:** AM. It's **** connecting in Charlotte with flight ****. He needs to be on flight **** out of LGA to columbus. I waited in the phone call back line for ** minutes. The woman who called me back was named Isabel. She clearly spoke Spanish and was having a hard time understanding me. I'm a Spanish teacher* so I offered to speak in Spanish. She said that was rude and hung up on me. Now I have to wait another hour for a call back. I hope this is quicker.
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American Airlines

Customer service issue
Reported by GetHuman-srosenbe
Jun 9th, 2018 - a yr ago
I have an issue with American Airlines too
Not resolved
Seen by 3 customers so far
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
GetHuman-srosenbe started working on this issue
Jun 9th, 2018 6:46pm