There was a hurricane destro*** St Thomas our hotel was destro*** had to cancel and cou...

GetHuman746520's customer service issue with American Airlines from June 2018

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The issue and preferred resolution, in GetHuman746520's own words:
There was a hurricane destro*** St Thomas our hotel was destro*** had to cancel and could not get refund now I’m having difficulty trying to figure what to do with credit or unused ticket please help
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American Airlines

Customer service issue
Reported by GetHuman746520
Jun 4th, 2018 - 15d ago
I have an issue with American Airlines too
Not resolved
Seen by 5 customers so far
Similar issue to 495 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman746520 started working on this issue
Jun 4th 1:08am