I have been diagnosed with Metabolic Syndrome and am a Diabetec. I have already develop...

GetHuman-pljgarci's customer service issue with Aetna Member Services from June 2018

Help with my Aetna Member Services issue
I have been diagnosed with Metabolic Syndrome and am a Diabetec. I have already developed Kidney Disease and other complications due to my weight and diabetes. My coverage does not cover Bi-P*** surgery. My Doctors have asked me to explain to my insurance of the complications and cost I am at risk for. I am seeking to find Direction to have my case reviewed. All my Specialist Doctors have encouraged this follow up and are will to write letters of necessity and appeal. Please ***ist me. When I call the Customer Center, the response is it will not be covered and I feel they are not fully understanding the request. Thank You. Patricia
I trust that Aetna Member Services will make this right and come up with a resolution that is fair.
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Aetna Member Services

Customer service issue
Reported by GetHuman-pljgarci
Jun 26th, 2018 - 2 mons ago
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Seen by 5 customers so far
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GetHuman-pljgarci started working on this issue
Jun 26th 12:47am
GetHuman-pljgarci indicated the issue is not fixed yet.
Jun 27th 2:47am