Netflix Help Pages

Netflix Customer FAQ, Forum, and Online Help Desk

Netflix Help @ help.netflix.com
Customer Help
  • It takes an average of 3 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9:30am.
  • Common topics include Account Access, Cancel My Services, Refund a Charge, Request a Show, Streaming or Download Trouble, and more.
Since there is a phone number available, we have to recommend calling Netflix and talking to a real human being instead of searching their help site for answers.

Recent Netflix help topics searched

Im having problems with my Netflix
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Netflix does not open on my smart TV when accessed. The first time this occurred was la...
**** was my code sent to my text. I want to know if * weeks of a series of the Golden B...
I am usually billed on the *rd of the month. This month i can see billing on oct * and...
Can I add someone to my account
I have been debited twice for the last two months the sum of £ **.** if this happens ag...
It should be called dub flix. So many dubbed films and so poor. How can you warrant put...
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Change of Netflix account package
Questions, my name is Maria Enriquez *And I am an author of * books translated into Eng...
Por qu* me cargaron dos veces la cuota del actual mes?
Netflix continues to cut out and go back to the main page shortly after starting a show...
I was blocked out of Netflix but still get charged every month
My account was blocked but my payment still comes out off my bank each month
You notified me today that my subscription had expired. I need to give you my new credi...
My Netflix isn't playing on my TV it says "Your TV isn't part of the Netflix household...

Netflix Online Help at help.netflix.com - Info & Stats

Help desk addresshttps://help.netflix.com/help
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time3
Rank amongst all ways to reach them4
Other means of communicationphone, chat, web, twitter
Communication customer rating92%
Quality of help rating48%
Votes for online help5,056
When this was last updatedWed Feb 21 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-585-8131

Netflix Help Pages: What to Know

This is the Netflix help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Netflix's best customer help page or faq or forum, this is the best entry point according to 309,348 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-585-8131) which we show above. Sometimes when you dig through the various help topics and volumes on help.netflix.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Netflix agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Netflix: General Information

Netflix has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Netflix using 4 different media: phone, chat, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-585-8131 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Netflix.

Do Netflix and GetHuman work together?

GetHuman has no relationship with Netflix and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Netflix Contact Info

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