Duke Energy (NC & SC) Help Pages

Duke Energy (NC & SC) Customer FAQ, Forum, and Online Help Desk

Duke Energy (NC & SC) Help @ duke-energy.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 3pm
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Recent Duke Energy (NC & SC) help topics searched

There is a tree that has been cut down near my house & it has fell on some power lines...
Why is my electric bill higher this month then any other bill
Ever since my electricity was turned back on some of my lights have been flickering off...
I payed my bill over an hour ago maybe * n lights bene pending connect and did not connected.
I need to get a extension on my bill
I was told that my power would be on today I have already paid my deposit. Why is my el...
I would like another light installed in my yard.
transformer outside of my house is sparking fire
Limbs over power lines on N. Aspen and Denton St Lincolnton NC. Looks like tree may be...
Never received first bill
I am moving and I need to transfer my account to mind and location so I need to figure...
Question about my bill
I bought house on nov * and needed power immediately now it’s suppose to freeze and the...
Do you guys automatically cut sevice back on once bill is paid?
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My friends power is out on Roberts Farm Road Reidsville NC ***** and she has Duke Power
My friends power is out on Roberts Farm Road Reidsville NC *****

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Duke Energy (NC & SC) Online Help at duke-energy.com - Info & Stats

Help desk addresshttps://www.duke-energy.com/customer-service
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3pm
Average turnaround time38
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter
Communication customer rating93%
Quality of help rating86%
Votes for online help407
When this was last updatedThu Jul 09 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-777-9898

Duke Energy (NC & SC) Help Pages: What to Know

This is the Duke Energy (NC & SC) help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Duke Energy (NC & SC)'s best customer help page or faq or forum, this is the best entry point according to 32,898 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-777-9898) which we show above. Sometimes when you dig through the various help topics and volumes on duke-energy.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Duke Energy (NC & SC) agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Duke Energy (NC & SC): General Information

Duke Energy (NC & SC) has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Duke Energy (NC & SC) using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-777-9898 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Duke Energy (NC & SC).

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