DirecTV Help Pages

DirecTV Customer FAQ, Forum, and Online Help Desk

DirecTV Help @ support.directv.com
Customer Help
Average time to fix: (100 hours)
Busiest time: 10:45am
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Recent DirecTV help topics searched

I have been trying for hours to make a bill extension
I called last week and spoke to a customer service rep and told him that I'd be making...
My service had been on temporary hold with Directv . We are out of the country. I was j...
Update my account. I want to change my viewing package for a less expensive onr
**-**-** the movie was Meg my granddaughter tried to watch it and before I could turn i...
On **-**-** my granddaughter from out of town was visiting and she wanted to watch Meg...
Need to add service contract that’s it ***-***-****
Nov. **, **** statement increased by $**.** over Sept. **, **** statement. Bill should...
address to return my DirecTV box in Arkansas?
Somehow I click discovery channel and I want to cancel Discovery now, How do I do this?
I would like to cancel HBO on my account!!*My name is Katherine Seabaugh *Address...
How can I get a new remote? The buttons are not working very well. The remote may be o...
Bill is too high and considering cord cutting...
You guys, after *** years with you, cancelled our local channel *. That channel is very...
I recently moved and could not transfer or add my equipment since my wife already had a...
Want to chat with LIVE REP AND NOT A MACHINE

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DirecTV Online Help at support.directv.com - Info & Stats

Help desk addresshttps://support.directv.com/app/ask
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time100
Rank amongst all ways to reach them9
Other means of communicationphone, chat, facebook, twitter, web
Communication customer rating57%
Quality of help rating63%
Votes for online help6,790
When this was last updatedSat Jan 23 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-238-3712

DirecTV Help Pages: What to Know

This is the DirecTV help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DirecTV's best customer help page or faq or forum, this is the best entry point according to 226,548 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-238-3712) which we show above. Sometimes when you dig through the various help topics and volumes on support.directv.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DirecTV agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DirecTV: General Information

DirecTV has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with DirecTV using 5 different media: phone, chat, facebook, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-238-3712 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DirecTV.

Do DirecTV and GetHuman work together?

GetHuman has no relationship with DirecTV and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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