DirecTV Help Pages

DirecTV Customer FAQ, Forum, and Online Help Desk

Average time to fix: (100 hours)
Busiest time: 9:30am
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Recent DirecTV help topics searched

Direct tv chat line said they would restore my cable back on tonight and they lied to me
Please bear with me, I just cannot stand the try this and see if it works approach not...
I would like to cancel some channels to make account cheaper
I want to put my DIRECTV account on vacation for a month. Account number is *********
Lost job - need to cancel account today. I called Direct TV My account number is...
I need to order a new remote
My Direct TV keeps going in and out. I have unplugged both the internet and Direct TV m...
I am overseas and cannot sign into my direct tv account. Computer does not recognize my...
Tried to register my account. Reply is “cannot” find account.
Cannot register my account. It cannot be found.
Need to restore Notifications for incoming telephone calls to master bedroom television...
October **, **** a fraudulent DirecTV account was opened in my name. This account numbe...
Go to Facebook messenger and read my entire comment. *Linda Vinkenes
I was told I would not be billed for December when I cancelled but I was billed for December.
I'm getting sick and tired of the advertising direct tv during regular programming. You...
Some times it does not let me change the channels for hours I think something to do wit...
My service was disconnected so I paid my bill and now I cant get any channels I was get...
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DirecTV Online Help at support.directv.com - Info & Stats

Help desk address
https://support.directv.com/app/ask
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9:30am
Average turnaround time
100
Rank amongst all ways to reach them
9
Other means of communication
phone, chat, facebook, twitter, web
Communication customer rating
56%
Quality of help rating
64%
Votes for online help
6,790
When this was last updated
Wed Jan 22 2020 08:00:00 GMT+0000 (UTC)
Best phone number
888-238-3712

DirecTV Help Pages: What to Know

This is the DirecTV help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DirecTV's best customer help page or faq or forum, this is the best entry point according to 226,548 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-238-3712) which we show above. Sometimes when you dig through the various help topics and volumes on support.directv.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DirecTV agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DirecTV: General Information

DirecTV has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with DirecTV using 5 different media: phone, chat, facebook, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-238-3712 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DirecTV.

Do DirecTV and GetHuman work together?

GetHuman has no relationship with DirecTV and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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DirecTV Contact Info

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