DirecTV Customer Service Issues

On 09/15/18, my payment was declined. I received an email yesterday regarding a $[redacted].76 payment due by 10/15/18 to avoid disconnection by Directv. I apologize for my previous long and upset email. I contacted my credit union this morning as advised by Jesse to address the payment refusal issue and reinstate autopay along with a Professional Transfer Fee. The credit union confirmed the payment processed without issues. I spoke with a customer service representative from Directv in India. After explaining the situation, I requested to update my autopay account number from the old one ending in [redacted] to the new one: 4[redacted] 5[redacted], with an expiration date of 11/22 and security code [redacted]. The representative asked me to repeat the numbers four times, and I requested to speak with her supervisor for further assistance.

We terminated our DIRECTV service on August 24, after having it for roughly a month due to financial constraints following my wife's job loss. Surprisingly, we never received a paper bill as we were unknowingly enrolled in paperless billing. When we cancelled over the phone, the representative assured us there would be no further charges. However, on September 28, I received an email demanding $[redacted] for service through September. It seems absurd to be billed for a month we didn't use after cancelling promptly. The original package my wife signed up for was supposed to be $68 per month, so I am puzzled at how the bill total could be over $[redacted]. This feels like an unjustified tactic trying to force payment for services we no longer have.

I would like to file a complaint about my account. I have noticed discrepancies in the billing cycle from August 11 to September 11. It should reflect a three-month period from June 10 to September 10, but it seems there is an error. I called twice and was told my bill should be $35 plus tax, but I am being charged $52.19 for HBO and Cinemax. As a financially conscious individual relying solely on social security, this is concerning. If this issue is not resolved and I am being overcharged, I will have to consider canceling my service. It is important not to deceive customers. Thank you. Janina Kapala, Spring Hill.

I spent nearly two hours on the phone trying to schedule a tech to come out and check the "Line Of Site" at my new upcoming residence. The call kept bouncing me around from one department to another. Initially transferred to the change of service team, then given a tech support number to call, only to end up in retention. Finally, I was redirected to someone handling moves. After a 50-minute call, it abruptly got disconnected. To my surprise, I received a text with an appointment time different from what we had agreed upon. As a loyal 20-year customer, I stayed for the NFL package, which I've since left. Directv is now on thin ice and needs to step up to retain me. The last representative I spoke with was the only one I could clearly understand. It's essential to have phone agents who speak English fluently for better communication. After wasting two hours, I'm still in the dark about what's happening.

I recently purchased an iPhone with a special offer from the salesman at the store. I paid $10.00 a month for two months for DirecTV to get a discounted price on the phone. However, the billing got mixed up, and it caused confusion for both me and a family member to sort it out. AT&T assisted in fixing the billing issue but then I was unexpectedly charged $35.00 for DirecTV Now on my credit card. Despite efforts to correct this with a representative over the phone, I still ended up being charged. I have no intention of using DirecTV Now as I only signed up to get the discounted phone. I kindly request a refund of the $35.00 and hope to avoid any further billing complications. As a loyal customer for many years, I trust that this matter can be resolved efficiently. Thank you for your assistance.

I need assistance with obtaining a return slip and box to send back my deceased father's DirecTV equipment. His name is Les Frades, and he resided in Anaconda, Montana. Unfortunately, in [redacted], he passed away. I have been struggling to return the equipment without incurring any additional costs. I only require a return label to facilitate the process. Despite providing the account number [redacted]8 and Les Frades' phone number as [redacted], it seems challenging for your company to locate his account details. Although one representative managed to locate the information, I am still without a return slip. Could you please simplify this process for me by providing the necessary label? You can reach me at [redacted] to coordinate the shipment details. Thank you for your understanding and assistance.

I had an installation scheduled for Oct 2nd between 1pm and 6pm. I contacted customer service multiple times to ensure the installer would call me before arriving as I didn't want to leave work early. Even on the day of installation, I called again for confirmation. However, I took my lunch break at 1pm and went home to wait. Despite being assured the installer would call, when I called after 5pm, they claimed he had come at 1:13 pm and couldn't reach me. I arrived home at 1:15 pm and received no missed calls or voicemail. There was also no note left at my door. Due to this, I missed work and now lack TV service since I canceled my previous provider for your service. I'm frustrated by the lack of communication and feeling misled by customer service regarding the installer's arrival notification.

I need to replace one of my boxes. Recently, I had one replaced and when I tried to upgrade another one, I got into a rude argument with a customer service representative. I have an R22-[redacted] that is failing and I want another R22-[redacted] replacement like last time. I received a letter from the company not to return the R22-[redacted], so I assume it's no good. The one that needs to be replaced has ID#[redacted]04. I pay $[redacted].00 monthly and expect my equipment to work properly. Can I please get assistance with replacing my R100 with a R200? I heard they will all be HD after the first of the year. I am frustrated and seeking customer service, not confrontation.

I recently canceled my DirecTV service and have been encountering numerous issues with their customer service since AT&T took over. I have been passed around to different departments, each giving contradicting information about the cancellation status. It has been over three weeks since I canceled, and I still haven't received the prepaid box to return the equipment. Even after seeking help at an AT&T store, the issue remains unresolved. It seems like AT&T is struggling to unify their customer service among the companies they have acquired, making it frustrating for customers. I am concerned about who is being charged for the canceled subscription, especially since I have already switched to DishNetwork.

I made a purchase on Tuesday, October 2, [redacted], and was informed of an email confirmation that I never received. On Thursday, October 4, [redacted], around 7:30 PM, I called [redacted] and spoke with Fernando. He assured me that he would send the email, which never came. The account number he provided was [redacted]0, but I was unable to set up an online account with it as the system could not locate it. Later that same day, around 9:00 PM, I called [redacted] again and spoke with Jeremiah, explaining my previous unsuccessful attempts. Once again, I was promised an email confirmation that did not arrive. While trying to set up an online account, Jeremiah faced the same issue and mentioned transferring me to another agent, but the call was abruptly disconnected. As a new customer, this experience with Directv is disappointing. I signed up for their service, provided my payment information, and have yet to receive an order confirmation.

I have been without DirecTV for over a week. My appointment was scheduled for Friday, October 5th between 4-6pm. Despite being reassured multiple times that the appointment was in place, I was informed at 6:44pm that it had been canceled. This caused me to miss quality time with my dad who flew in from Illinois and resulted in canceling plans with guests for a UFC event the following day. I am frustrated as I never received a call from the technician at 5:09pm as claimed, as evidenced by my phone records and chat screenshots. I need a resolution for this unacceptable situation.

I'm disappointed with DirecTV as my service was abruptly disconnected this week. I have not received a bill since July, for which I paid on July 20th. I believe the last bill was for July and August, but without receiving a current bill, I couldn't make the payment. Paying $[redacted] is challenging as I'm on a fixed income. Please cancel my service, and I will figure out how to settle the outstanding amount. DirecTV, you can retrieve your equipment. Goodbye.

I have been unable to access my local Channel 5 KSL (NBC) for three months due to ongoing negotiations, which I find frustrating. Local channels should always be available without any problems. It's disappointing that I missed The Church of Jesus Christ of Latter-Day Saints' semi-annual conference. I believe my bill should be waived until this matter is resolved. I pay a significant amount for local channels, but there are many channels I don't even watch. I will not accept any other resolution, or I will consider switching providers. I am looking for a response within 24 hours. It is disappointing that contacting the corporate office directly is not an option; customers should have a way to voice their concerns. I need to speak with someone about this matter.

I am writing about Account #: [redacted]. Last month, Cinemax and Showtime were mistakenly added to our account. Upon noticing, I contacted customer service to remove them. The conversation was frustrating as unauthorized charges were present. Although fixed initially, this month's statement shows a balance of $23.78 for these services. Since I have direct billing, the charges are managed by the company. Kindly credit back the $23.78 to our account or provide a partial refund.

I am currently in the process of setting up service with Direct TV. I made my order online and was given an installation date 1.5 weeks later. The technician who came recommended wireless receivers for two rooms and advised me to contact the diggers hotline before installation. I called to change my order, but after 30 minutes on the phone, the system went down. Today, in another 30-minute call, I was on hold for 20 minutes and heard people arguing in the background. The representative mentioned an incorrect order with internet added without my knowledge. The issue was supposedly resolved, but without much explanation, and I am still waiting for the installation after almost a month. I hope the installation process goes smoothly and that I haven't been charged for service that I haven't received yet.

I had an appointment scheduled for October 9th from 12 to 4, but no one showed up. After taking half a day off work, I called customer service. It was challenging to understand the four agents I spoke to initially, but I managed to speak to a supervisor named Piere. He was helpful and provided a code for a new appointment today at the same time. However, once again, nobody arrived. My October 9th appointment was rescheduled to October 18th, as confirmed by Piere. Despite this, there has been no sight of an installer. I spent two hours on the phone with five agents yesterday and another 45 minutes today with three more agents. I am frustrated and seek a resolution. I do not want to hear apologies or promises for the 18th. I have wasted another day of work, and as a loyal 11-year customer, this treatment is unsatisfactory. My account number is [redacted].

Two weeks ago, we arrived at our North Carolina home after leaving our Vermont residence. Despite trying numerous troubleshooting steps, we still have no service. We scheduled an appointment for the 8th after being advised that was the earliest available date. Disappointingly, the technician did not show up between 12-8 as scheduled. Upon calling, they claimed I had cancelled the appointment, which I did not. I even received confirmation emails and texts. Now they are asking me to wait another week, which seems unfair for a technical issue that has lingered for over two weeks. It's frustrating to have to start over due to their error in claiming I cancelled the initial appointment. I am available today after this afternoon and all day tomorrow. Thank you, Craig Bloxham. [redacted]

I am experiencing issues controlling my DVR and receiver using the Dtv app. While it connects to the mini genie, the DVR displays a message saying it's out of the network. I suspect this is due to granting authorized use to my significant other, who has been using the DVR excessively. I want to restrict access to my programming and equipment. Despite changing my password numerous times, she continues to access it. She can control the receiver using her phone while I cannot. The receivers have been relocated to various bedrooms, and the location names are frequently changed. This situation is frustrating, and I seek a solution to regain control over my devices and programming.

My spouse and I signed up for DirecTV Now at our local Cricket store. Despite entering our banking information during sign-up, the app and website failed to recognize our login credentials. Repeated calls to the 1-[redacted] number offered no resolution as it was indicated for DirecTV customers only. We are being charged for a service we cannot access, a situation echoed by many others online. This practice feels unethical, demanding payment for inaccessible services. We seek a refund of the $30 charged and wish to cancel our subscription. Unfortunately, I cannot cancel online as I cannot log in. We no longer authorize DirecTV or DirecTV Now to withdraw funds automatically from our checking account. Bank documents can validate this upon request.

I called earlier around 8:00 a.m. I was on the phone for 40 minutes, transferred to a few departments, and was told a supervisor would call me back in 15 minutes. However, an hour and a half later, I still haven't received a phone call. My on-demand isn't working due to a problem with my internet connection. I had a similar issue a few days ago and we rebooted both my system and the one on your end. Today, I've tried reconnecting five times but it won't stay connected. I'm also confused because we originally thought we ordered wireless, but later found out we didn't and have regular cable installations. However, only the main receiver seems set up for wireless and not the other genie boxes. I just want our on-demand to work smoothly without having to constantly reconnect to the internet every time.