DirecTV Customer Service Issues

I just finished a call with DirecTV after spending nearly an hour of my movie time. I had texted to order "Jurassic World" on channel [redacted] at 7:15 and recorded it. When I checked my playlist at 8:15, the movie was not there. Looking at the guide, I saw all my pay-per-view options were listed as upcoming, and I couldn't watch them. After struggling to communicate with a representative, I was told that it would take 24 hours for my guide to work properly again. As a customer since [redacted] who regularly purchases movies, this experience is frustrating. I even bundled my AT&T phone with DirecTV. I feel like I'm not getting the service I deserve. It's disappointing, and I'm considering canceling my subscription and exploring other options.

I have been a customer since [redacted], that's 14 years, averaging $[redacted] per month, totaling $33,[redacted] I've paid you. I recently wanted to upgrade to a 4K TV to enjoy the higher resolution. When I contacted your company, I was informed that I wasn't eligible for a free upgrade and would need to purchase the equipment or add a protection plan and wait 30 days for the upgrade. I opted for the protection plan, but as a loyal customer, I feel disappointed. I believed that my loyalty would warrant an immediate upgrade. Despite receiving offers from Dish Network with better deals, I have remained committed to your company. However, I am reconsidering my decision now. Thank you for your service over the years.

I did not authorize the cancellation of my TV service. I have spent a total of 16 hours over the past few days, including visits to the store and phone calls, trying to resolve this issue. Despite my efforts, my service was unexpectedly disconnected after only four days of being a customer. I called to cancel a service at my house in Maine, not in Tennessee. It's frustrating to be placed on hold endlessly and transferred between departments without getting any closer to a solution. It shouldn't be this challenging to restore my service. The lack of efficiency and understanding from DirectTV is disappointing. I am considering not recommending your service to others due to this negative experience. Please acknowledge this email as I have decided to discontinue my service with your company.

On June 27, [redacted], I received a call from a sales representative named Richard at Edge Satellite LLC. They had helped me set up services with Dish previously, so I trusted their advice when they mentioned I was no longer under contract with Dish. Richard convinced me to switch to a DirecTV package, and shortly after the installation, I received an email from Dish stating I owed an early termination fee. I reached out to Richard, who initially promised to handle it. However, after some back-and-forth, he stopped responding to my messages. Despite my efforts to contact him and the company, there was no resolution. I even visited their listed address, but they were not there. I feel misled and trapped in a contract with DirecTV due to false information provided by the salesperson. I believe this is a case of fraud, and I am seeking assistance to resolve the situation.

I had an appointment scheduled today between 8-12 to add another receiver for a new TV. I received multiple phone messages confirming the service window. No one arrived by 12 pm, so I called and discovered my appointment was mistakenly scheduled for next Wednesday. Talking to a representative, I was told no one was available today. Despite receiving numerous reminders throughout the past week, including one at 10 am today, no service was provided or explanation given. I made this appointment over a week ago and wasted my morning waiting. I want this resolved quickly. While I'm unavailable tomorrow, I'll be home all day Sunday. As a loyal DirecTV customer, the situation has me considering switching providers.

Since the recent update to my Directv Genie, I've encountered issues with my recordings in the playlist. For instance, a movie I recorded over six months ago was playing fine until the update. Now, at the 34-minute mark, it prompts me to delete it as if I finished watching, making it impossible to continue. Today, I experienced a similar problem with another recording that was fully captured but prompts for deletion as soon as I try to watch it. These repeated occurrences are frustrating, and I haven't found others facing the same issues. I appreciate any fix or workaround to address this problem.

We have had our two units for nearly three years now, and they have caused nothing but trouble since day one. We've experienced slow channel changes, freezing pictures, and missed recordings. Currently, on September 22, [redacted], at 6:53 a.m., the TV has been malfunctioning all night, repeatedly turning off and on despite resetting the boxes. Paying increasingly higher prices for decreasing quality service is disheartening. Our loyalty to Direct TV is waning due to these ongoing issues. As a business owner myself, I understand the importance of delivering top-notch quality and service, which seems lacking in this case. Please address these issues promptly and consider adjusting the pricing to reflect the service received. If the situation doesn't improve, we may need to explore alternative service providers despite our preference for loyalty. Thank you. Respectfully, Carl and Carla Smith

Hello, I recently received my student discount eligibility for NFLSUNDAYTICKET.TV U, but I'm facing an issue with the payment link. Upon verifying my student status, I received an email confirming my eligibility. However, when I try to pay by clicking on the link provided, it seems to be sending me in an endless loop. Here is an excerpt from the eligibility email I received: Subject: NFLSUNDAYTICKET.TV Student Discount Congratulations on confirming your university student status! You can now purchase NFLSUNDAYTICKET.TV U. Please click on the following link to proceed: Start Here When I click on the link, it takes me to a page congratulating me on confirming my student status, but the redirection link back to Direct TV for purchase does not seem to work. I am stuck in a loop and need assistance resolving this issue. Thank you, Navraj M.

I've had to contact customer service multiple times regarding my new account, but each time I struggle to understand the representatives due to their strong accents. Today, the background noise during the call made it even harder to communicate with the first rep. After having the service for just under three months, our satellite TV suddenly stopped working. Despite trying troubleshooting at home, I was informed I needed to pay $19.99 for shipping to return the box since my warranty supposedly expired. The suggestion of purchasing a protection plan for a new service seems unreasonable. Requesting to speak to a manager led to being abruptly hung up on after enduring a 45-minute call. It's frustrating to consider paying additional fees for a faulty product and my loyalty to this company is waning, contemplating a switch back to Dish Network. This ongoing issue is disappointing coming from your company.

I have recently contacted DirecTV for assistance with previous issues, and I am extremely dissatisfied with the service. The customer service representatives I have spoken to had strong accents making it difficult to communicate effectively. During my call today because my satellite TV service stopped working after only 3 months, I experienced background noise and difficulty hearing the representative. After attempting troubleshooting, I was informed that I needed a new box, but my three-month warranty had expired, requiring a $19.99 shipping fee unless I purchased a Protection Program. I expressed my frustration at being asked to pay for faulty equipment and was abruptly disconnected by a manager. My 45-minute call did not result in a resolution, leading me to consider canceling my service and switching back to Dish Network.

For the past few months, I have been receiving charges for a service I did not sign up for - Seasonal Sports subscriptions NFL Sunday Tickets. Direct TV is billing me $48.99 per month, with an additional "Regional Sport Fee" of $7.49. Despite numerous attempts to resolve this by calling 1-[redacted], I have only reached overseas representatives. I specifically requested to speak with someone in the United States, which I was able to do a year ago. I am seeking a full refund for all NFL charges and the regional sports fee. I require a contact number to reach a representative in the USA, as I am no longer under contract with Direct TV. As a loyal customer for over 25 years, I may have to switch providers if this matter is not addressed promptly. Kindly respond via email at your earliest convenience. Thank you, R. Lee. Account number: [redacted].

Since May [redacted], I have been trying to return my DirecTV equipment for account [redacted]4, as I moved from 95 Davis Hill Road in Weston CT to [redacted] Anglin Drive in Sarasota Florida. Despite being told by DirecTV to return only the cards in the boxes, not the boxes themselves, and awaiting mailing instructions via email that never arrived, I have encountered repeated issues returning the equipment as directed. Despite contacting DirecTV multiple times and even attempting to return the cards to a UPS store with my account number as advised, UPS refused to accept the envelope containing the cards and account number, stating they only accept boxes with serial numbers. Now, my account is facing collection for the unreturned equipment. Seeking guidance on the next steps to address this situation as UPS has not accepted the return as instructed, leaving me in a difficult position.

On the 21st of August, I misplaced my wallet at Albersons. Quickly contacting my credit union to freeze my atm/debit card, the manager at the nearby Walgreens kindly returned my wallet with only a small amount missing. The following day, I retrieved my wallet and obtained a new card from my credit union. Updating my account number with AT&T and Directv, I encountered payment rejection post my 3rd September payment, despite verifying all my account details. This has left me immensely frustrated. My numerous attempts to reach Directv have been redirected to outsourced services, leading to language barriers and sales pitches for AT&T phones and Directv upgrades. The issue intensified when a disconnected number (1-[redacted]) was provided by an AT&T message apparently originating from Directv. My Directv and AT&T account number is [redacted]5, and despite my loyalty since '06, my experience has been disappointing.

My father encountered issues with a DirectTV service. He was promised channels that were not included in the package sold. During installation, they disconnected the landline phones, adding inconvenience for elderly individuals. I had to be added to the account to handle their affairs. Despite being told there would be no early termination fee and refunds for the incomplete service, the bills continued to increase without justification. DirectTV now claims they can only speak to my father, refusing to acknowledge my involvement. I have been the main point of contact throughout, and the sudden change is frustrating. If they persist in billing or harassing my father, I will take legal action due to his health issues. I hope someone at DirectTV can resolve this as I have supported them for a long time, and their current conduct is disappointing.

I have contacted this company over 30 times, dealing with numerous errors and frustrations since day one. The service was delayed by 7 hours initially, the wrong equipment was delivered next, and then they mistakenly drilled holes in my new hardwood floor. Subsequently, they admitted they couldn't install the equipment there. They then brought the wrong equipment and insisted I needed wireless instead, promising a credit to my account for the inconvenience. However, the confirmation email I received contained errors. I was erroneously charged for equipment, NFL ticket, and supposedly free channels. Each time I called, I was assured the charges would be rectified and apologized to, only to be informed later that my account had been so mishandled it had to be closed and a new one issued. After enduring more than 30 hours of calls, chats, and over 30 phone conversations, I was left with a $[redacted] bill. Despite four assurances from different representatives that the issue would be resolved, and a credit applied to my account, it was not. This has been a truly frustrating and disappointing experience.

Today, a technician visited to address our TV connectivity issues. They are replacing the cable due to excessive splits in the current setup. I was taken aback by the potential charge for this, especially considering it's a recurring issue that should have been fixed earlier. Since switching to Direct TV from Uverse, we have been experiencing continuous problems. I feel misled by the sales associate upon sign-up. It's frustrating how the business operates. I refuse to pay for tech visits when the root causes are related to the cable or equipment. It's been a hassle dealing with these ongoing problems.

I have reached out four times to cancel my NFL Sunday Ticket subscription, starting on 8-1-18. Despite being told the $48.99 charge would be removed and the subscription canceled, the next bill included the original fee plus a late charge. Although the $48.99 charge is canceled each time I call, my bill continues to show the original amount as past due. On my last call on 9/4/18, "Mike" claimed he took care of it and said I owed $88.71, which I paid. However, my current bill now shows installment 3 of 6 for NFL Sunday Ticket, along with late fees and the original $48.99 charge. On my fourth call today, I was given a number to call for a bill adjustment, but the number provided does not work. Each time I call, I am instructed to pay my bill first before speaking to an agent, making it difficult to resolve this issue. I am feeling very frustrated with this situation.

Issue #1 - Home: I have a dish that may not be aligned correctly with the satellite, possibly due to trees obstructing the signal for HD. I've been informed that after Jan 1, DirecTV will only provide HD. I'm concerned since the recommended replacement Genie system won't work at my non-HD capable home, leaving me with 3 faulty receivers that can't be replaced. Issue #2 - Business: At a separate location, DirecTV proposed costly cable installation despite existing equipment from previous tenants. Despite providing requested documents for access, no progress has been made. I seek a meeting with a supervisor or franchise owner for clarity without incurring additional expenses. Dissatisfied with the lack of service and language barriers, I hope for better customer support, preferring communication in English for effective resolution. Thank you, Susan G.

I am extremely dissatisfied with Direct TV's customer support. I have two properties with Direct TV satellite dishes, but only one has receivers. While installing the satellite dish at my cabin in Loretta, WI, the technician placed the cable under the gutter, causing over $[redacted].00 in damages due to rain runoff. Despite calling customer support twice to have the cable relocated, they continuously sent technicians to the wrong address ([redacted] Jonquil Ln, Wausau, WI) instead of my cabin. Attempts to schedule a technician to move the cable at 4240W N Clover Rd, Loretta, WI were unsuccessful, resulting in further delays and confusion. Yesterday, a technician arrived at my Wausau, WI home instead of my cabin, causing further frustration and inconvenience. I urgently need the cable at my Loretta, WI address fixed to prevent additional damage. Direct TV's failure to provide proper customer service has been a major disappointment. Pat Healy

I am writing to address an issue regarding a service call on August 4, [redacted], for which I have been billed $99.00. When scheduling this appointment with an AT&T phone representative, I was clearly informed that there would be no charge for the service call, despite not having a protection plan. However, upon receiving my bill, I noticed the $99.00 service call charge was included, contrary to what was assured during the booking. After contacting AT&T and speaking with multiple representatives during a 48-minute call, including one named Grace, I was advised to pay the bill minus the service charge, which I did. Grace mentioned that AT&T would investigate and respond within 7 days. It has been over 14 days, and I have not received any communication regarding this matter via email or phone. This situation has led to a loss of trust and time on my end. The $99.00 service charge remains on my recent bill, despite the initial assurance of no charge. I kindly request the prompt removal of this charge. Thank you, Brad M.