DirecTV Customer Service Issues

I contacted customer service on Friday regarding our TV receiver issue. I was informed a technician would arrange a visit on Saturday, but no one has contacted us yet. Without the receiver working since 10/3, we are unable to use our TV. If the issue isn't resolved by the end of today, we will be forced to cancel our contract. Paying over $[redacted] monthly is unreasonable, considering the lack of service. I am tired of repetitive troubleshooting like resetting modems and TVs, which I have already done before reaching out for help. Describing a blank screen to a representative who continues to guide me with irrelevant steps is truly exasperating.

I had a technician visit my house on Saturday, but he couldn't install DirecTV due to trees. After a frustrating call, Cody from customer service promised a callback within an hour, which never happened. It's now Monday, 6:22 p.m., and I'm still waiting for a response. After spending an hour on the phone with representatives and being disconnected, I am seeking urgent assistance. Please contact me at [redacted]. Thank you, Monica H.

Account Number: [redacted] 1. The TV in my bedroom is showing "no signal" while my main TV is working fine. I've tried various troubleshooting steps with no success, even checked the cords. The TV has limited access despite multiple connections like HDMI and USB. I unhooked the DVD player but can't figure out the issue. 2. I never watch premium channels and would like them removed from my account. Spending $53 a month on channels I don't use seems wasteful. Interested in exploring bundling options to reduce costs. 3. Requesting removal of premium channels and addition of DogTV for $4.99/month. 4. My son moved out, and I can't find the box for his room. I have unused satellite equipment from my ex-husband that I can return. Please remove the vacant room from my account. 5. Seeking information on AT&T Internet availability in Sedona, AZ, to replace my current provider, Hughes.Net, due to poor service. Hoping for 24/7 customer support unlike AT&T’s limited hours. Would appreciate assistance tonight since I'm stuck at home. Thank you for your anticipated support! -Irene A.

I signed up with DirecTV on August 16th at my local Sam's Club with the promise of a $[redacted] gift card. After installation, I was informed my account was active and later called customer service to inquire about the gift card. The representative explained that I could opt for a $[redacted] Visa gift card instead of the $[redacted] Walmart one. I received the $[redacted] gift card in 2 weeks but never got the Walmart gift card. Upon calling, Ashley informed me I would not receive it. When I asked to speak to her supervisor, Greg was unhelpful and dismissive. I believe I should be compensated at least with a $[redacted] gift card. I hope this matter can be resolved promptly. Thank you, Courtney N., customer account [redacted].

I recently made the decision to switch from Dish Network to Direct TV. My Direct TV subscription (Account # [redacted]29) was set for installation on Friday, October 19. Despite the confirmation email I received detailing a scheduled installation window between 8:00 am and 12:00 pm, the technician did not arrive. A call to customer service at 11:57 am revealed that my installation had been canceled without notification. After an hour-long call with Alex, it was determined that Direct TV did not have a technician available that day, leading to a rescheduled installation for Saturday, October 27. The lack of communication and poor customer service experienced has left me contemplating canceling my Direct TV subscription altogether. I am disappointed with the disorganized handling of my installation and the inconvenience caused by having to take time off work unnecessarily. This experience has certainly raised concerns about Direct TV's customer service standards.

Hello, I am Luvania Shepherd. I have been in touch with DirecTV's customer service multiple times this month regarding my outstanding bill of over $[redacted]. They mentioned I need to pay $[redacted] to have my service restored. I am requesting to pay $[redacted] today and the remaining amount in the next two weeks due to financial difficulties from being out of work because of health issues. I apologize for the billing confusion and seek a one-time arrangement. As a loyal customer since [redacted], I hope my proposal can be accepted. Thank you for considering my request. Sincerely, Luvania Shepherd.

I have a malfunctioning box that has not been fixed. An appointment was scheduled and confirmed, but no technician arrived, despite receiving a text saying they were on the way. After waiting for two days with no show, the call center in Kentucky called me at least three times to reschedule. The new appointment time was changed from 8-12 to 12-4, which would not work for me as no one would be home. I have multiple accounts with the company and instructed them to send the box to the billing address in Duluth, but the technician kept showing up at our other address in Cotton MN. It seems there is confusion as I am marked as a new customer needing installation. After speaking with Carlos, a new box is hopefully being sent to me. I suggest improving the call center service in Malaysia. I also request an adjustment to my bill for the 3+ weeks of a faulty box, four days of unanswered calls, and three days of waiting.

I reside in a townhouse complex where the management has prohibited dishes on the roof. They are set to remove all dishes on Thursday, 11/1/18. I have already spent 6 hours speaking with non-American representatives to relocate my dish to the lawn instead. In New Jersey, state law requires DirectTV, not the homeowner, to call [redacted] for utility mark-outs at least 5 days before any digging work. Despite having an appointment on Monday, 10/29/18 to move the dish, DirectTV has not arranged for the necessary mark-outs, delaying the process. After a lengthy call, I was promised by an American representative named Colleen that the mark-out call would be made, but it hasn't happened. I urgently need to speak with an American representative who can ensure the mark-outs are arranged; otherwise, I may need to cancel my service. If you can assist, please contact me at [redacted].

Good morning, I was a Directv customer for 6 years until I moved into an apartment in July [redacted]. Due to facing the wrong direction for service, I was offered Directvnow, but because of apartment wiring issues, I had to cancel back in July [redacted]. After changing my checking account due to a stolen purse, Directv Now deducted a payment without authorization from my new account, even though I no longer have their service. I have called 4 times today, dealing with rude customer service reps from Directv and AT&T. Despite trying to obtain a refund, the lack of real person support from Directv Now is frustrating. I feel scammed as I did not provide my new account information, and my service was canceled. I intend to take legal action as the situation persists, despite my attempts to resolve it.

On 10/26, I contacted Direct TV as a new customer to schedule an installation appointment. Unfortunately, after being transferred to another department, the representative focused on selling new products rather than helping me. I experienced prolonged wait times, technical issues, and unhelpful transfers. Despite multiple attempts, I was unable to secure an appointment due to poor communication and lack of escalation options. The automated calls and repeated transfers only added to my frustration. The customer service experience was disappointing, with a lack of authority figures to address the ongoing issues. The whole process of scheduling should have been simple, but it turned out to be complex and unresolved.

I was frustrated with my Directv service today. I pay for the NFL Ticket but couldn't use it due to a persistent payment option prompting me to pay extra for channels I already have. The pop-up covered half the screen on NFL Ticket channels during most of the day, making it impossible to watch. Despite calling customer service three times and waiting on hold for hours, I never got through. The payment option vanished only in the 3rd quarter of the afternoon games. I believe Directv should credit me for this week. My name is Shane Harmon, and my account number is [redacted]4.

I am dissatisfied with my Directv service today. I pay for the NFL Ticket but couldn't use it as an extra payment notice covered half the screen on all the NFL Ticket channels. Despite trying to remove the prompt, it persisted during the morning and three-quarters of the afternoon games, making them unwatchable. After multiple attempts to contact customer service, I was on hold for hours without success. The payment notice vanished in the third quarter of the afternoon games. I believe Directv should credit me for this week due to the issue.

I have been an NFL Sunday Ticket subscriber for many years. After renewing my subscription for another year, I discovered I was being asked to pay an additional $49.99 to watch a recorded game. I am concerned about this issue and would like clarification on this unexpected charge. I believe this is an error that needs to be addressed promptly. I am disappointed by the lack of customer support options on the DirecTV website and hope for a resolution without prolonged phone calls. I appreciate any assistance in ensuring I am not unfairly charged for content I have already paid for. Thank you.

Recently moved to a new city and scheduled a technician to set up services at my new house. Technician arrived on time, set up everything successfully, but the next day encountered an error message. Contacted customer support, spent an hour troubleshooting with no success. Was informed a technician was needed, but the earliest appointment was in 6 days. After expressing frustration, a local technician came on his own time to diagnose the issue but couldn't fix it due to a mistake in the work order. Despite their efforts, customer service was unable to provide a sooner appointment, suggesting to call daily for updates. Feeling extremely frustrated with the situation and contemplating cancelling the service after being a loyal customer for over 15 years. Disappointed with the unprofessional handling of the service request and lack of prompt resolution.

I am writing to express my disappointment with the service provided by your company. Today, on 28-Oct-18, I spent over 38 minutes on hold during my attempt to contact Customer Service regarding NFL Sunday Ticket. In mid-July [redacted], I signed up for DirecTV through Costco with the understanding that my monthly fee, after all discounts, would be $42.00 for two years. Despite assurances, my bill reflected a significantly higher amount. Furthermore, there have been discrepancies regarding additional services such as HBO and the NFL Sunday Ticket, which were promised but not functioning as expected. I urge for prompt resolution and clarification on the issues mentioned. Your attention to these matters would be greatly appreciated. Best regards, Tim T. [redacted]

A friend in Pike County, PA, signed up for your service in July [redacted] but received New York-based local news instead of Scranton, PA, as promised. Despite multiple attempts to fix her location for the proper broadcast, she was erroneously charged for two unnecessary moves totaling $[redacted] each. The issue seems to lie in a software glitch that has not been resolved by customer service. She is disappointed and feels trapped in a contract for a service she cannot fully enjoy. This situation is frustrating, considering that Pennsylvania is geographically far from New York. She eagerly awaits the end of her contract and will not recommend the service to others.

Hello, I called to bundle DIRECTV with my existing AT&T Wi-Fi service. Last week, the installer came and set up the satellite, all the boxes, and a Genie2. However, he couldn't activate the service due to issues on the phone with the activation team. After waiting for hours, he left saying he would return but didn't. After several attempts to reach him, I contacted customer service, spending over seven hours on the phone and even had two unexpected technicians show up the next day, one for Wi-Fi and one an in-home specialist. Despite their efforts, the problem remains unresolved. I called DIRECTV again to schedule a new appointment, but the process was confusing, and I was transferred multiple times. This experience has been a nightmare. I demand a technician dispatched to my house to fix this issue by tomorrow. This level of customer service is unacceptable, and I need a resolution promptly.

I recently chatted online with a representative who upgraded my package from Live a Little at $40 to Just Right for $55. During the conversation, we discussed adding the OWN channel, assuming it was included in the new package. However, I later discovered it requires a separate subscription. My name is John Adams, and my AT&T account number is #[redacted]13. As I am unable to access OWN with the $55 package, I would like to revert to the "Live a Little" package. Is there an option to add OWN for an additional $10? Thank you.

Since becoming an AT&T wireless customer in July, I signed up for an unlimited plan that includes a $15 discount on my DIRECTV bill and free HBO. However, even though I received the $15 credit, I have been incorrectly charged for HBO for the past 3 and a half months. Despite multiple attempts to resolve the issue by contacting customer service, I have been transferred to four different representatives over 45 minutes, none of whom were able to assist me properly. Each time I was promised resolution or a transfer to the appropriate department, but I was met with further frustration and an inability to resolve the billing error. It is disappointing that I have had to repeatedly contact customer service to rectify this billing mistake.

I have contacted At&t multiple times since they took over Direct Tv to address several ongoing issues. Despite my efforts to resolve these problems during each call, I continue to receive the same excuses. My payment schedule has always been at the end of the month without issue, unlike the current situation with Direct Tv. I have attempted to update this information on each call I have made. The service quality has significantly declined, and I have spent more than 10 hours trying to address these recurring problems. As a loyal customer for over 8 years, I am disappointed that none of my issues with the hoppers connecting and incomplete show recordings have been resolved. During my recent call with billing representative Clair, the incorrect billing address of [redacted] Empire Valley Drive was reiterated, despite me clarifying that it should be [redacted] Empire Valley Drive, Leadville, CO, [redacted], the same as the service address. I am requesting a fair credit on my account and a final amount to settle the outstanding balance promptly. Kindly reach out to me at [redacted].