Aetna Help Pages

Aetna Customer FAQ, Forum, and Online Help Desk

Aetna Help @ aetna.com
Customer Help
Average time to fix: (8 hours)
Busiest time: 9am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent Aetna help topics searched

In December I chose supplemental health coverage with Anthem BCBS. I was formerly obtai...
My wife had two teeth pulled on November *. ****. Dentist mad bill for $***.** which...
Authorization for medication for Matthew Murphy
Please confirm you accept billing from tax id number **-*******.
Due to WellCare's recent acquisition of Aetna's Prescription Drug Plan department, I w...
need to find a primary care for me and my family ID W*********
A claim check ********** was issued in the amount of $***.**, one of several. My bank...
A bill was written out under Aetna insurance, however I am covered under a seperate hea...
I need my prescription card to get a prescription filled today
I need to know if Aetna covers smile direct club as dental, I didn’t know which number...
H Team GM,**II*m trying to registering the account with aetna, as i am already a member...
I need a return call like the girl said she would do with my problem solved. It’s been...
you say you sent me code NO code was sent please call me ***-***-****
now yu say sending me email code there is no email from you seriously
need someone to help me fill out ancillary application links not letting me click on it...
want to get some information on the pearly physical checkup
Coverage questions. Medication coverage. Referral to specialist coverage.

Get help with my issue

Aetna Online Help at aetna.com - Info & Stats

Help desk addresshttp://www.aetna.com/about-aetna-insurance/contact-us/forms/about/contact_us.html
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time8
Rank amongst all ways to reach them10
Other means of communicationphone, chat, email, web, twitter
Communication customer rating82%
Quality of help rating93%
Votes for online help449
When this was last updatedFri Apr 16 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-238-6200

Aetna Help Pages: What to Know

This is the Aetna help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Aetna's best customer help page or faq or forum, this is the best entry point according to 36,156 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-238-6200) which we show above. Sometimes when you dig through the various help topics and volumes on aetna.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Aetna agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Aetna: General Information

Aetna has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Aetna using 5 different media: phone, chat, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-238-6200 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Aetna.

Do Aetna and GetHuman work together?

GetHuman has no relationship with Aetna and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Aetna Contact Info

Other Company Help Desks

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!