Aetna Help Pages

Aetna Customer FAQ, Forum, and Online Help Desk

Average time to fix: (9 hours)
Busiest time: 3:45pm
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Recent Aetna help topics searched

Aetna is not able to locate my contract. They are not able to determine if it is a Med...
I represent a medical provider. Aetna has lost our contract.
I cant find a prover and i cant log in online
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Does insurance cover Chiropractic services which was not caused by an accident are wor...
LOG IN ISSUES. Cannot create new account.*I had an issue logging into my AETNA dental a...
Looking for Health Insurance brochoure for the plan Compass group has for their employe...
We are a provider - we have received unpaid claims and were told to contact Aetna
Can not sign up for **** membership
Need to fill out new application for new ****
Would not accept ssn...need to know which inhalers are covered in my pla
received bill from Ohio Health for emergency room visit of $*,***,**. I am covered for...
How do I became my grandmother provider through her insurance?
I need to fin out if an urgent care is in network
**.***a error code on Aetna app
I have to put one claim but while going to login with my details, system is saying that...
My previous employer enrolled me in Aetna and I signed a refusal for the insurance. I...
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Aetna Online Help at aetna.com - Info & Stats

Help desk address
http://www.aetna.com/about-aetna-insurance/contact-us/forms/about/contact_us.html
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:45pm
Average turnaround time
9
Rank amongst all ways to reach them
10
Other means of communication
phone, chat, email, web, twitter
Communication customer rating
81%
Quality of help rating
94%
Votes for online help
450
When this was last updated
Mon Apr 06 2020 08:00:00 GMT+0000 (UTC)
Best phone number
877-238-6200

Aetna Help Pages: What to Know

This is the Aetna help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Aetna's best customer help page or faq or forum, this is the best entry point according to 36,156 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-238-6200) which we show above. Sometimes when you dig through the various help topics and volumes on aetna.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Aetna agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Aetna: General Information

Aetna has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Aetna using 5 different media: phone, chat, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-238-6200 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Aetna.

Do Aetna and GetHuman work together?

GetHuman has no relationship with Aetna and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Aetna Contact Info

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