Aetna Help Pages

Aetna Customer FAQ, Forum, and Online Help Desk

Aetna Help @ aetna.com
Customer Help
Average time to fix: (6 hours)
Busiest time: 9:30am
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Recent Aetna help topics searched

Can not register or log in to member services. I need help with getting logged in. My I...
i want to know if i can my insurance number for my prescriptions to be covered
Insurance claim for telehealth was denied. Aetna needs more information and I am callin...
My Medicaid dosent cover my pharmacy bills I need to know what all it covers I’m confus...
I would like to find out if Aetna follows the *minute rule for physical*occupational therapy?
I want to speak with a representative that can tell me if Aetna Medical Insurance follo...
I want to order my free stuff from cve but forgot what site to go to and what passeord...
Wait time too long. Would like a call back when it's my turn or something
My name is Valeri Morris. I’m reaching out on behalf of Mark Hoober, claim ********. H...
I have not received my new insurance card
i have not received my insurance card
Yes i enrolled in medicare plan last week can you tell me if i got excepted my name Is...
I need to reschedule home health review visit set for tomorrow, Friday, Nov. *. Today...
EyeMed requires Aetna to call them today via phone to confirm I am eligible for an EyeE...
I need to find out my responsibility of payment for an ER visit and cannot sign in to m...
I went to pick up a prescription, the team member stated that I needed to contact my in...
Need status on an urgent CT scan authorization for Lawrence Willour.

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Aetna Online Help at aetna.com - Info & Stats

Help desk addresshttp://www.aetna.com/about-aetna-insurance/contact-us/forms/about/contact_us.html
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time6
Rank amongst all ways to reach them10
Other means of communicationphone, chat, email, web, twitter
Communication customer rating84%
Quality of help rating91%
Votes for online help447
When this was last updatedMon May 16 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-238-6200

Aetna Help Pages: What to Know

This is the Aetna help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Aetna's best customer help page or faq or forum, this is the best entry point according to 36,156 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-238-6200) which we show above. Sometimes when you dig through the various help topics and volumes on aetna.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Aetna agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Aetna: General Information

Aetna has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Aetna using 5 different media: phone, chat, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-238-6200 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Aetna.

Do Aetna and GetHuman work together?

GetHuman has no relationship with Aetna and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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