DirecTV Customer Support on Facebook

Contacting DirecTV customer service via Facebook or Messenger

DirecTV on Facebook
https://www.facebook.com/directv
  • Expect a response from DirecTV within 20 hours.
  • Ranked #6 of 12 ways to contact DirecTV by GetHuman visitors.
Most customers prefer talking to a DirecTV customer service rep over the phone versus trying for a back and forth over Messenger.

DirecTV Facebook-based Customer Help - Info & Stats

Address of Facebook pagehttps://www.facebook.com/directv
Facebook page hours24 hours, 7 days
Ideal time to write1:45pm
First response time20
Average turnaround time20
Rank (amongst all ways to contact)6
Legibility of messaging46%
Quality of help31%
Customer votes56,671
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV Customer Service via Facebook: The Breakdown

DirecTV's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with DirecTV over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting DirecTV in General

There are 12 ways to speak with DirecTV customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call DirecTV if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other DirecTV customers, is the 800-531-5000 option we show above. If you know of other ways to reach DirecTV that we haven't talked about here already, please let our research team know. Or if you think that DirecTV has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting DirecTV

Other Companies on Facebook

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!