Updated

TikTok Customer FAQ

Top Answers & How-to Guides

How do I Contact TikTok Customer Service?

The question we are asked most often is about how to talk to TikTok customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My TikTok Account?

Using your TikTok account even if you have taken steps to deactivate it or you've forgotten your password or been locked out of your...

How Can I Access My TikTok Without the Password or Email?

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can...
Ask any question you have about TikTok customer service, get an answer now.

Recent TikTok Customer Questions

How Do I Delete My TikTok Account Permanently?

To delete your TikTok account permanently, open the app and go to your profile. Tap the three dots or the menu in the top right corner, then select "Manage account." From there, you will find the option to "Delete account." Follow the prompts to confirm your decision. Keep in mind that once you delete your account, all your content and data will also be permanently removed.
Asked May 9, 2025 7:26 PM

I need to speak to someone to get my account unbanned

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked May 7, 2025 1:00 AM

I have tried to change my phone number but I can't get the OTP and can't continue

If you are not receiving the OTP (One-Time Password) to change your phone number, ensure that your phone has good reception and is able to receive SMS messages. You might also want to check if your phone settings or any blocking features are preventing SMS from being received. If the problem persists, consider trying again later or using a different phone number. You can also find troubleshooting tips in the help section of the app.
Asked May 6, 2025 4:40 AM

How to get my TikTok back without phone number password or email

If you no longer have access to your phone number, password, or email associated with your TikTok account, recovery may be challenging. TikTok typically requires one of these methods to verify identity and reset account access. Check the app or website for any alternative recovery options, like using other linked social media accounts. If you have further questions, there's a link to the most up-to-date contact information on this page that you're viewing.
Asked May 5, 2025 9:47 PM

I was trying to complete an order using my debit card but it want go through. I order all the time this is the first time this happened

There could be several reasons why your debit card transaction isn't going through. Common issues include insufficient funds, incorrect card information, or restrictions from your bank. We recommend checking your card details, ensuring there are enough funds, and verifying with your bank if there are any issues with your account.
Asked May 1, 2025 12:51 PM

Help me with my TikTok customer service issue

Account Management

How Do I Recover My TikTok Account?

Using your TikTok account even if you have taken steps to deactivate it or you've forgotten your password or been locked out of your...

How Can I Access My TikTok Without the Password or Email?

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can...

How Do I Upgrade My TikTok Account to a Pro Account?

Switching to a TikTok PRO account is relatively easy and should be done from within the app itself. To do so, simply tap on your "Privacy...

How Do I Downgrade My TikTok Account from a Pro Account?

If you are unimpressed with the new TikTok PRO account features, you can downgrade your account within the app on your mobile device....

How Do I Unlock My TikTok Account?

If you've been locked out of your TikTok account because you forgot the password, it's easy to regain access to your account. If you've...

How Do I Delete My TikTok Account Permanently?

While many people still thoroughly enjoy TikTok, if you have decided to delete your account, you can do so through the Manage My Account...

Privacy and Security

How Can I Remove My Name from a TikTok Video?

You want to enjoy TikTok without worrying about your privacy being invaded and your name being used in videos without your consent....

What Do I Do If My TikTok Account Was Hacked?

If you've received a notification from TikTok that someone has logged into your account from an unfamiliar device, you need to take...

Technical Issues

What Do I Do If My TikTok Won't Open?

If your TikTok app won't open, there are a few things you can try to fix it. One is enabling Wifi and mobile data on your mobile device....

How Do You Collect Your TikTok Coins?

You can use TikTok coins to make in-app purchases and to send as gifts. There are two ways you can get more TikTok coins. One is simply...

How Come I Can't Record Audio on TikTok?

With a platform focused on brief videos and ease of use, it's easy to see why TikTok has more than 2 billion users since its introduction...

How Come I Can't Record Video on TikTok?

TikTok's popularity knows no bounds with the ideal blend of posting short videos and ease of use, it's no wonder that there are billions...

What Do I Do If TikTok Keeps Crashing?

Many apps in smart devices are useful tools in productivity and entertainment, but they create an inconvenience if the app crashes...

What Do I Do If I See the Message "Unfortunately TikTok Has Stopped Working"?

It's said that you must accept the good and bad of some things, and technology is full of both. It can make our lives easier or harder...

How Do I Know If TikTok Is Down?

Technology is mankind's greatest achievement and can at times be its biggest pain in the neck. Technology is a labor of love for the...
We look to the TikTok issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TikTok issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated