TikTok Customer FAQ

If you're not receiving the verification code via email, first check your spam or junk folder. Sometimes, emails can land there. Ensure that your email provider isn't blocking emails from TikTok. If the issue persists, try waiting a bit longer and request the verification code again. Additionally, consider verifying your phone number if that option is available, as it may provide an alternative method for verification.

TikTok has certain limits on following to maintain a healthy user experience. If you are encountering a limit, it may be due to reaching the maximum number of accounts you can follow within a specific time frame. Try unfollowing some accounts to free up space, and give it some time before attempting to follow again.

If you did not authorize a password change, it's possible that your account may have been compromised. We recommend resetting your password immediately using the "Forgot password?" feature on the login screen. Follow the instructions to regain access. Additionally, check your email for any security notifications from TikTok and review your account settings for any changes. If you are unable to resolve the issue, there is a link to the most up-to-date contact information right here on this page.

Pentru a recupera un cont TikTok vechi, trebuie să accesezi aplicația și să urmezi pașii pentru a te conecta. Dacă nu îți mai amintești parola, folosește opțiunea de resetare a parolei. Introdu adresa de email sau numărul de telefon asociat contului pentru a primi un link de recuperare. Dacă ai probleme, te sfătuim să verifici informațiile disponibile pe pagina noastră pentru contact.

To recover your TikTok account without access to your email, use your phone number linked to your account. Open the TikTok app, select "Log in," choose “Use phone,” and follow the prompts. If your account is linked to a different social media account, you can also try logging in via that platform. If you need further assistance, the most up-to-date contact information is available right here on this page.