TikTok Customer FAQ

If your TikTok account has been hacked and fraudulent purchases were made, it's important to secure your account immediately. Change your password and enable two-factor authentication if you haven’t already. Additionally, review your account for any unauthorized activity. For issues regarding fraudulent purchases, there is a link to the most up-to-date contact information right here on this page.

To access your TikTok account after your phone has been stolen, you can use another device to log into your TikTok account. If you remember your username or associated email, use them to log in. You may also use your TikTok account linked to Facebook, Google, or your phone number for recovery. If you have two-factor authentication enabled, follow the prompts to verify your identity through the method you set up. Ensure your account is secured by changing your password afterwards.

If you cannot see an option to appeal your underage TikTok account, ensure you are logged into the account in question. Sometimes, options may vary based on account settings or restrictions. We recommend checking the app for any notifications or messages regarding your account status. If the option is still unavailable, refer to TikTok's designated support sections for guidance on the appeals process.

To appeal an underage account, you can follow the instructions provided in the app. Usually, you’ll need to submit an appeal form, confirming your age and providing any necessary information. Ensure all information is accurate and follows TikTok's guidelines. Follow the steps highlighted in the app for the best chance of a successful appeal.

If you're seeing a message about the maximum number of attempts, it may be due to security measures. Make sure you are entering your credentials correctly. If the issue persists, it might help to try resetting your password. Sometimes clearing your app cache or updating the app can resolve login problems as well. If the problem continues, we recommend checking the latest updates on account access issues provided by TikTok.