TikTok Customer FAQ

If you cannot access your TikTok account due to not having access to your phone number or email, you can try to recover your account using recovery options provided on the login page. TikTok may offer alternative methods for recovery, such as using a backup code or answering security questions. If those options are unavailable, there is also a way to submit a request for help directly through the app under the "Need help?" section.

To find your TikTok account, open the TikTok app and log in using your username, email, or phone number associated with your account. If you're having trouble, check if you're using the correct login credentials. If you have forgotten your password, you can use the "Forgot password?" option to reset it. If you created your account using a third-party service like Facebook or Google, try logging in with those accounts. Once logged in, you'll have access to your profile and content.

To collect money from the TikTok Ads program, ensure that you have set up an Ad account and that you meet the eligibility requirements. Earnings from ads are typically processed through the TikTok Creator Fund or your linked payment method. You can find payment details in your account settings or advertising dashboard under the relevant section. If you have further questions about the payment process, you can refer to the tools and resources available directly on TikTok's platform.

Switching to a TikTok PRO account is relatively easy and should be done from within the app itself. To do so, simply tap on your "Privacy and Settings" tab, click on "Manage My Account," select "Switch to PRO Account," and follow the on-screen instructions. TikTok PRO can only be used on publicly viewable accounts, so if your account is set to private, upgrading will automatically make it public.

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can never regain access to your account. However, there are things you can try. If you have access to your phone, you can use it to get temporary access to your account and then change the password. If you don't, you can use TikTok's feedback form.