TikTok Customer FAQ

If you're locked out of your account due to a shutdown email, you may be able to regain access by using the phone number linked to your account, if applicable. Follow the account recovery steps on the TikTok login page, and choose the option to recover your account through your phone number or any other recovery methods provided. If you still encounter issues, please refer to the contact information available on this page for the most up-to-date support options.

Щоб відновити доступ до вашої сторінки на TikTok, спробуйте скористатися функцією "Забули пароль?" на екрані входу. Вам потрібно ввести ваш старий номер телефону або електронну пошту, пов'язану з аккаунтом. Далі слідуйте інструкціям для скидання пароля. Якщо ви більше не маєте доступу до цих даних, то на жаль, відновлення доступу може бути ускладнене.

We understand how frustrating it can be to have your account banned. TikTok has specific community guidelines and terms of service that users must follow. If you feel your account was banned in error, we encourage you to review these guidelines. For the most up-to-date contact information regarding appeals or unbanning your account, please refer to the link provided right here on this page. There, you can find instructions to address your situation directly.

If you don't have access to your password or the phone number linked to your old TikTok account, you can try recovering your account using the email associated with it, if applicable. Go to the login page and select "Forgot password?" to begin the recovery process. Follow the prompts provided to regain access to your account. If you’re unable to recover your account this way, unfortunately, you may not be able to regain access.

To recover your TikTok account, go to the login screen and click on "Forgot password?" You can enter your username or associated phone number to receive a password reset link. Follow the instructions emailed or texted to you to reset your password. If you do not have access to your email or phone number, follow the prompts on the app for additional recovery options.