TikTok Customer FAQ

可能是因为在上传时，TikTok会对视频进行裁剪和适配，确保内容适合视频展示区域。如果视频内容超出了可视区域，部分信息可能会被裁剪掉。为了确保您的文本和重要内容完整展示，建议在制作视频时将关键内容放置在屏幕中心，并在边缘留出一定空白。这样可以避免内容被裁剪，确保完整展示。

Streak colors in TikTok may vary based on the specific features and updates the platform implements. If your streak color remains orange despite reaching 100 days, it could be a temporary glitch or an aspect of how TikTok's features are designed. We recommend checking if there are any updates or changes to streak features in the app.

If your videos are being muted despite owning the rights to the music, ensure that you have properly uploaded the licensed content and that it is recognized by TikTok's system. Sometimes, there might be a delay in the system acknowledging your rights, or it could be an issue with the specific track you're using. Keep a copy of your licensing documentation and consider re-uploading the video or contacting TikTok for clarification on the matter, as they can provide guidance based on your situation.

Please refer to the link on this page for the most up-to-date contact information to resolve your account access issues.

If someone has accessed your account and changed your email or username, you should try to recover your account by using the "Forgot password?" link on the login screen. Follow the prompts to reset your password. If you can't access your email or if recovery options are not working, seek assistance through TikTok's official support resources.