TikTok Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access TikTok customer support.

TikTok's Best Contact Information


How do I contact TikTok customer service?

A:TikTok does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact TikTok starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.

Does TikTok offer 24 hour customer service?

A:Not by phone. But you can contact TikTok 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact TikTok Customer Service

There are other ways to contact TikTok customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support

support.tiktok.com - Customer Service
Use this number to reach them by email
24 hours, 7 days
As a last, sometimes only, resort- TikTok customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with TikTok?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with TikTok, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Recover My TikTok Account?

Using your TikTok account even if you have taken steps to deactivate it or you've forgotten your password or been locked out of your account is easy if you follow the steps to reset your password and cancel deactivation. Banned accounts can be appealed to TikTok so you can continue to post content and connect with your followers.

How Do I Unlock My TikTok Account?

If you've been locked out of your TikTok account because you forgot the password, it's easy to regain access to your account. If you've been locked out because you were banned, your only hope of unlocking your account is to appeal the decision by email. A ban could easily have been made in error, due to a mistake made by TikTok's AI.

How Do I Upgrade My TikTok Account to a Pro Account?

Switching to a TikTok PRO account is relatively easy and should be done from within the app itself. To do so, simply tap on your "Privacy and Settings" tab, click on "Manage My Account," select "Switch to PRO Account," and follow the on-screen instructions. TikTok PRO can only be used on publicly viewable accounts, so if your account is set to private, upgrading will automatically make it public.

Top TikTok customer problems and solutions

Click the link above to get answers to just about any TikTok customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see TikTok's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a TikTok agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact TikTok anyways and help you with your issue. Over the last 18 months, NaN customers like you have come in search of a phone number for TikTok and helped us confirm they don't have one. Common reasons that people try to call TikTok customer support department include Account Access, App Won't Load, Locked Account, Hacked Account, Cancel Account and other customer service issues. Rather than trying to call TikTok first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now TikTok doesn't have any phone numbers. It's not always clear what is the best way to talk to TikTok representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If TikTok Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for TikTok, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from TikTok customers like yourself.

GetHuman does not provide call center services or customer support operations for TikTok. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TikTok. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare TikTok Customer Service

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