StubHub Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at StubHub?
Q:
Does StubHub offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 5am-9pm PST. The least busy day is Sunday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 5 minutes and 45 seconds. The longest hold times are on Saturday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for StubHub below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this StubHub phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Having technical Issues
Below are some clips we've found from StubHub's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Stellhub. We're here for you all the way to your seat.
Your call is important to us and may be monitored or recorded.
For help with tickets you bought, press one.
For questions related to buying tickets, press two.
For help with Are you calling about a Taylor Swift event?"
Excerpt from a call with StubHub
Tuesday, January 2, 2024 8:15 PM
They may ask you to enter information with the dial pad
"Thanks for calling StubHub. We're here for you all the way to your seat.
Your call is important to us and may be monitored or recorded.
For help with tickets you bought, press one.
For Are you calling about a Taylor Swift event? If yes, please enter your order number followed by the pound sign."
Excerpt from a call with StubHub
Thursday, July 18, 2024 11:41 PM
The first phone menu
"Thanks for calling StubHub. We're here for you all the way to your seat.
Your call is important to us and may be monitored or recorded.
For help with tickets you bought, press one.
For questions related to buying tickets, press two."
Excerpt from a call with StubHub
Thursday, May 23, 2024 9:58 PM
After you press 1
"For help with tickets you sold, press three.
Are you calling about a Taylor Swift event? If yes, press one."
Excerpt from a call with StubHub
Saturday, May 18, 2024 3:37 AM
What are the hours and when should I call?
StubHub operates the call center for this 866-788-2482 phone number Mon-Sun 5am-9pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 2,250 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the StubHub call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this StubHub phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like StubHub staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call StubHub is Sunday. The most busy day to call is Friday, which averages 74% more phone calls by comparison. Again, this is based on a sample of 2,250 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Fri
- Busiest
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Saturday, which is 604% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
- Sun
- Mon
- Tue
- Wed
- Thu
- Shortest
- Fri
- Sat
- Longest
The best time to call StubHub
In summation, the best day to call StubHub is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that StubHub staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Calling this StubHub Customer Number
Jun 24, 2024
When you call the customer service number for StubHub, an automated messaging system thanks you for calling, states that the call is important to them and may be monitored or recorded, and then presents the main phone menu:
- Press 1: for help with tickets you bought
- Press 2: for questions related to buying tickets
- Press 3: for help with tickets you sold
- Press 4: for questions about listing tickets or managing listings
There aren't any alternative language options, such as Spanish, and if you don't make a selection the first time the phone menu is presented, it simply repeats over and over again ad infinitum.
Other companies will sometimes transfer the caller to a representative in the absence of a selection (which is helpful, especially for older adults, and increases caller accessibility), while others will simply terminate the call. I suppose it's a good thing StubHub doesn't just hang up as some other companies do; they give the caller ample time and chances to make a selection. Although, I wish there were an option to immediately speak to a representative, but perhaps that's being nitpicky.
I pressed 4 for questions about listing tickets. The system told me most of my questions could likely be answered by visiting their website before transferring me to a representative. I know the bit about going to their website is helpful for some callers, perhaps those who aren't as well acquainted with the Internet or navigating company info online, but it can be a bit off-putting nonetheless, as it comes across as the company saying "don't call us, find the answers yourself online."
Anyway, the representative I spoke to was professional and helpful—no complaints. My questions were answered, and I was informed where I could find supporting information online should I need it. My wait time was short as well, so overall, not bad!
Why Customers Call StubHub
If you have time to do a bit of reading before you call StubHub, we recommend you read over some of our problem-specific articles.
What payment methods are accepted on StubHub?
StubHub accepts various payment methods to provide flexibility and convenience to its users. You can make purchases on StubHub using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, they also accept payments made through the digital wallet service, PayPal. This enables users to link their bank accounts or credit cards with their PayPal account and directly make transactions without sharing their financial information. It is important to note that payment methods may vary depending on the country and event type. StubHub aims to offer a secure and seamless purchasing experience, ensuring that users have multiple options to complete their transactions according to their preferences.
What is StubHub's policy on ticket scalping?
StubHub's policy on ticket scalping is clear and straightforward. They strictly prohibit the practice of ticket scalping, which refers to reselling tickets at a price higher than face value. StubHub provides a secure marketplace for buyers and sellers, ensuring fair and transparent transactions. Their FanProtect Guarantee promises that buyers will receive valid tickets on time for the event, and sellers will get paid promptly. By monitoring their platform and utilizing advanced fraud-detection technology, StubHub actively prevents scalping activities. They are committed to maintaining a trustworthy marketplace where fans can buy or sell tickets at fair market prices. StubHub's strong stance against ticket scalping ensures a reliable and safe experience for all customers.
Can I purchase tickets on StubHub without creating an account?
No, you must create an account to purchase tickets on StubHub. Creating an account ensures a secure and reliable ticket-buying process. It allows you to save and access your order details, track your tickets, and receive important event updates. By having an account, you can also easily resell tickets if your plans change. Registering is quick and straightforward, requiring just a few details such as your name, email address, and password. Once you have created an account, you can browse, search, compare, and purchase tickets for a wide range of events with ease. So, sign up today and enjoy the convenience and benefits of being a StubHub account holder!
Top StubHub customer service problems
Click the link above to get answers to just about any StubHub customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to StubHub, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble downloading tickets: "Every time I do it, it says doesn't recognize my email, but I've received emails from you guys."- From a call lasting 8m 41s , Jul 24, 2024 1:36 AM
Ticket selling issues: "I'm having issues with selling tickets."- From a call lasting 50s , Jul 20, 2024 4:28 PM
More StubHub Customer Service Contacts
There are of course other ways to contact StubHub customer service besides the phone. Below we list the best ones, by medium.
StubHub Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and StubHub will reply our your email.
StubHub Customer Service on X (formerly Twitter)
StubHub, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
StubHub Customer Service on Facebook / Messenger
Some customer service teams, like that of StubHub, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
StubHub Customer Help Desk / Web Support
As a last, sometimes only, resort- StubHub customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is StubHub's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a StubHub agent. This phone number is StubHub's best phone number because 53,988 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-788-2482 include Problem Downloading, Refund a Charge, Missing Order, Payment Retrieval, Purchase Tickets and other customer service issues. The StubHub call center that you call into has employees from Connecticut, Utah and is open Mon-Sun 5am-9pm PT according to customers. In total, StubHub has 1 phone number. It's not always clear what is the best way to talk to StubHub representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for StubHub. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like StubHub. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.