StubHub Customer Service

Phone Number & Contact Info

StubHub's Best Phone Number

Toll-free·Calls Customer Service·Most popular StubHub number

How do I talk to a live human at StubHub?

A:Having technical Issues

Does StubHub offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 5am-9pm PST. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 9 minutes and 51 seconds. The longest hold times are on Saturday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this StubHub phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Having technical Issues
Below are some clips we've found from StubHub's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Stellhub. We're here for you all the way to your seat. Your call is important to us and may be monitored or recorded. For help with tickets you bought, press one. For questions related to buying tickets, press two. For help with Are you calling about a Taylor Swift event?"
Excerpt from a call with StubHub
Tuesday, January 2, 2024 8:15 PM

They may ask you to enter information with the dial pad

"Thanks for calling StubHub. We're here for you all the way to your seat. Your call is important to us and may be monitored or recorded. For help with tickets you bought, press one. For questions relate Are you calling about a Taylor Swift event?
If yes, press one. If no, press two.
Please enter your order number followed by the pound sign."
Excerpt from a call with StubHub
Saturday, April 27, 2024 1:07 AM

The first phone menu

"Thanks for calling StubHub. We're here for you all the way to your seat. Your call is important to us and may be monitored or recorded.
For help with tickets you bought, press one.
For questions related to buying tickets, press two."
Excerpt from a call with StubHub
Thursday, May 23, 2024 9:58 PM

After you press 1

"For help with tickets you sold, press three.
Are you calling about a Taylor Swift event? If yes, press one."
Excerpt from a call with StubHub
Saturday, May 18, 2024 3:37 AM

What are the hours and when should I call?

StubHub operates the call center for this 866-788-2482 phone number Mon-Sun 5am-9pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,305 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this StubHub phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like StubHub staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call StubHub is Sunday. The most busy day to call is Friday, which averages 75% more phone calls by comparison. Again, this is based on a sample of 1,305 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Saturday, which is 1001% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call StubHub

In summation, the best day to call StubHub is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that StubHub staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call StubHub

If you have time to do a bit of reading before you call StubHub, we recommend you read over some of our problem-specific articles.

What payment methods are accepted on StubHub?

StubHub accepts various payment methods to provide flexibility and convenience to its users. You can make purchases on StubHub using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, they also accept payments made through the digital wallet service, PayPal. This enables users to link their bank accounts or credit cards with their PayPal account and directly make transactions without sharing their financial information. It is important to note that payment methods may vary depending on the country and event type. StubHub aims to offer a secure and seamless purchasing experience, ensuring that users have multiple options to complete their transactions according to their preferences.

What is StubHub's policy on ticket scalping?

StubHub's policy on ticket scalping is clear and straightforward. They strictly prohibit the practice of ticket scalping, which refers to reselling tickets at a price higher than face value. StubHub provides a secure marketplace for buyers and sellers, ensuring fair and transparent transactions. Their FanProtect Guarantee promises that buyers will receive valid tickets on time for the event, and sellers will get paid promptly. By monitoring their platform and utilizing advanced fraud-detection technology, StubHub actively prevents scalping activities. They are committed to maintaining a trustworthy marketplace where fans can buy or sell tickets at fair market prices. StubHub's strong stance against ticket scalping ensures a reliable and safe experience for all customers.

Can I purchase tickets on StubHub without creating an account?

No, you must create an account to purchase tickets on StubHub. Creating an account ensures a secure and reliable ticket-buying process. It allows you to save and access your order details, track your tickets, and receive important event updates. By having an account, you can also easily resell tickets if your plans change. Registering is quick and straightforward, requiring just a few details such as your name, email address, and password. Once you have created an account, you can browse, search, compare, and purchase tickets for a wide range of events with ease. So, sign up today and enjoy the convenience and benefits of being a StubHub account holder!

Top StubHub customer service problems

Click the link above to get answers to just about any StubHub customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to StubHub, and their purpose. Are any of these similar to the reason you are trying to call?
Request for refund or ticket sale: "I want my money back or I want you guys to sell the tickets for me. I can't deal with this."
- From a call lasting 8m 17s , Jun 11, 2024 2:00 PM
Issue with credit refund: "I should get my credit regardless, and then y'all still figure out how to, like, secure your system for your customers."
- From a call lasting 15m 32s , Jun 10, 2024 7:05 PM
Difficulty transferring tickets: "We're trying to send their tickets by either phone or email, and I can't even figure out on the app how to do that."
- From a call lasting 4m 43s , Jun 7, 2024 11:01 PM
Ticket transfer process: "How do I get the tickets to transfer if I haven't received them yet?"
- From a call lasting 23m 23s , Jun 6, 2024 8:41 PM
Parking pass for concert: "I need a parking pass for the Kenny Chesney concert at Ashishore Stadium in Pittsburgh tomorrow."
- From a call lasting 12m 47s , May 31, 2024 6:12 PM
Ticket transfer issue: "They only transferred one ticket to me, not two, but I paid for two."
- From a call lasting 23m 42s , May 31, 2024 4:50 PM
Requesting seat change: "I bought a ticket for a Taylor Swift concert in London, but it has an obstructed view and I want to change it."
- From a call lasting 7m 30s , May 31, 2024 12:45 PM
Ticket seating issue: "Our purchased seats were different from what was confirmed."
- From a call lasting 14m 31s , May 27, 2024 9:10 PM
Ticket refund and purchase verification: "I need you to check the account and see what's going on on StubHub's side because I am confused."
- From a call lasting 18m 34s , May 25, 2024 5:30 PM
Billing dispute with ticket orders: "How come I have to be charged for tickets that were delivered to the buyer?"
- From a call lasting 71m 31s , May 23, 2024 11:10 PM

More StubHub Customer Service Contacts

There are of course other ways to contact StubHub customer service besides the phone. Below we list the best ones, by medium.

StubHub Customer Email Addresses

customerservice@stubhub.com - Customer Service
Put your order number in the subject.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and StubHub will reply our your email.

StubHub Customer Service on X (formerly Twitter)

twitter.com/teamstubhub - Customer Service
Use the link to connect with customer service through Twitter
StubHub, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

StubHub Customer Service on Facebook / Messenger

facebook.com/Stubhub/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of StubHub, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

StubHub Customer Help Desk / Web Support

stubhub.com - Customer Service
Online customer service support
As a last, sometimes only, resort- StubHub customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is StubHub's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a StubHub agent. This phone number is StubHub's best phone number because 53,988 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-788-2482 include Problem Downloading, Refund a Charge, Missing Order, Payment Retrieval, Purchase Tickets and other customer service issues. The StubHub call center that you call into has employees from Connecticut, Utah and is open Mon-Sun 5am-9pm PT according to customers. In total, StubHub has 1 phone number. It's not always clear what is the best way to talk to StubHub representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for StubHub. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like StubHub. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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