StubHub Customer FAQ

StubHub's refund policy for canceled events is designed to provide assurance to buyers. If an event is canceled and not rescheduled, StubHub offers buyers a full refund of the purchase price as well as any associated fees. This refund process usually takes place automatically, and buyers do not need to take any action to initiate it. It is important to note that the refund will typically be processed to the original payment method used for the purchase. In instances where an event is postponed, StubHub generally allows buyers the option to retain their tickets for the new date or to request a refund, depending on individual circumstances. If a buyer chooses to request a refund for a postponed event, they should act within the designated time frame provided by StubHub to ensure eligibility. It is advisable for buyers to keep an eye on their email or check the StubHub website for any updates regarding event cancellations or postponements, as this information is often communicated directly through those channels. For the most accurate and current information regarding StubHub's policies, including any potential changes or specific conditions, it is recommended to refer to the current web page or the help section on the StubHub site. This will help provide clarity on any specific scenarios that may arise.

If you haven't received your concert tickets, please check your email, including the spam or junk folder, for any messages from StubHub regarding your order. Ensure that you’ve provided the correct email address during the purchase. If you selected mobile delivery, your tickets should be available in your StubHub account or through the app. If the event is imminent, be sure to check if the tickets have been released yet. If problems persist, there’s a link to the most up-to-date contact information right here on this page.

To have tickets resent to a different email, log into your StubHub account. Go to your orders, select the tickets you need, and look for the option to resend them. You can then enter the new email address where you want the tickets sent. Be sure to check that the new email address is correct before confirming the resend.

If you purchased premium general admission tickets but received standard general admission tickets, it's important to review your order details for any discrepancies. If there's an issue, you can follow the return or resolution processes outlined on this page for assistance.

On StubHub, you're not able to directly contact individual sellers due to privacy regulations. Instead, all transactions, communications, and customer services issues are handled by StubHub itself. If you need assistance, you can reach out to StubHub's customer service via their help center online or by phone. They handle all communications between buyers and sellers and will make sure that all your concerns or queries are addressed.