What Do I Do If I'm Missing My StubHub Order?

Introduction

StubHub is a convenient platform for finding and buying all sorts of tickets. If you recently bought tickets there but never received them, you need to figure out what happened to them as quickly as possible, to make sure that you can get to your event when it happens. There are a few different reasons why your tickets may not have arrived. In many cases, there's nothing you need to do other than wait a little extra time.

What You'll Need

Some venues put delivery delays onto tickets. In this case, you might not get your ticket until 24 hours before the event.If you have multiple StubHub accounts, or if more than one person in your house has a StubHub account, make sure that the account you are checking is the same account the purchase was made on.

Go to the StubHub home page.

StubHub home page

Click on the "Sign In" button in the navigation button near the top of the screen to sign into your StubHub account.

Go to your transactions page and find the transaction in which you bought the missing tickets.

If you can't find the transaction, it is most likely because of a delay in the verification process. All StubHub transactions are reviewed automatically, for security reasons. Most of the time, the review process in nearly instantaneous. Sometimes, it can take an hour or two. Occasionally, it can take a day or two. In this case, you will just have to wait until the verification process has been completed.
If you can locate the transaction, continue with the next step.

Locate the tickets' delivery date.

If the date hasn't passed yet, wait until it has before doing anything else, as your tickets simply may not have arrived yet.

If you ordered paper tickets, use the tracking number you were given to check on the status of your delivery.

If you did not order paper tickets, skip to step 7.

If the tracking number says that your order has been delivered, look for unusual or out-of-the-way places the delivery person might have left the package.

If you can't find it, see if anyone else in your house accepted the delivery for you. Also look for a notice saying something about a missed delivery.

Look through the email associated with your StubHub account for an email about a third-party transfer.

In a lot of cases, tickets are delivered to a third-party platform like Ticketmaster. If this is the case for your tickets, StubHub will send you a notice of transfer to a third-party platform. You will have to go to that platform to accept delivery of your tickets.

If nothing else has helped you find your tickets, you should call a StubHub customer service representative for help in finding out what happened to those tickets.

StubHub customer service

Conclusion

StubHub's customer service is open from 5:00 am to 9:00 pm PT from Monday to Sunday. However, because people from other departments might have to be brought in on the problem, it is probably best to call during normal business hours.