In a nutshell: Mistakes happen. Maybe your event was canceled, you got charged twice, or you simply didn’t receive the tickets you paid for. If you're stuck with a StubHub charge you believe shouldn't be there, you’re not alone. The good news is, StubHub has a process for requesting a refund. This guide walks you through each step, starting with logging in and ending with how to follow up with customer support if needed. The process is simple once you know where to go and what to say. Read on to get your money back fast and with less stress.
Mistakes happen. Maybe your event was canceled, you got charged twice, or you simply didn’t receive the tickets you paid for. If you're stuck with a StubHub charge you believe shouldn't be there, you’re not alone. The good news is, StubHub has a process for requesting a refund. This guide walks you through each step, starting with logging in and ending with how to follow up with customer support if needed. The process is simple once you know where to go and what to say. Read on to get your money back fast and with less stress.
Open your browser and type www.stubhub.com in the address bar. Press enter to access the official site. Make sure you are not using a third-party lookalike site.
Click “Sign In” in the top right corner of the homepage. Enter your registered email address and password. If you forgot your password, click “Forgot Password” and follow the prompts to reset it.
Once logged in, click your name in the top right corner. Then select “My Tickets” or “Orders” from the dropdown menu. This will show a list of your recent purchases.
Find the event or order that includes the charge you want refunded. Click on the order to open the full details. Review the status of the order to confirm the issue; was the event canceled, was there a duplicate charge, or did you never receive the tickets?
Scroll down and look for any notes StubHub may have added to the order. For canceled events, StubHub often issues credits by default. If you prefer a cash refund, check if you're eligible. You can also visit StubHub’s FanProtect Guarantee page for more information.
On the order page, click the “Need Help?” or “Contact Us” link. This opens StubHub’s customer support center. If available, use the virtual assistant or chatbot to explain the problem.
You can usually reach StubHub by chat, email, or https://gethuman.com/phone-number/StubHubphone. Chat is often the fastest. If you prefer to talk to a person, select the phone option and note the hours of availability.
When speaking to an agent or typing into the chatbot, explain the problem in simple terms. Example: “I was charged for an event that was canceled. I’d like a refund instead of a credit.” Include the order number for quicker service. After your request is submitted, StubHub will review the issue. They may ask for additional information or send an update by email. Refunds can take 5 to 10 business days to process once approved. If it doesn’t arrive in 10 business days, reach back out to customer service with your case number.
Getting a refund from StubHub involves logging in, finding the correct order, and reaching out to customer support. Before starting the process, it’s smart to collect receipts, ticket emails, screenshots, or any communication that may help prove your case. Also, note down dates, times, and names of agents you speak with. Make sure you check the event status and StubHub’s policy before making the request. Use the contact options on the site to clearly explain your issue and provide any needed details. Once approved, your refund will be sent back to your original payment method.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies