What is StubHub's refund policy for cancelled events?

StubHub's refund policy for cancelled events ensures that customers receive a full refund of their ticket price, including fees, in the event of cancellation. This policy applies to events that are completely cancelled and not rescheduled. If an event is rescheduled, tickets remain valid for the new date and refunds are not available. However, if the rescheduled date does not work for the customer, they may be eligible for a refund through StubHub's FanProtect Guarantee. This guarantee also covers instances where tickets are invalid, not received on time, or are for seats different from the ones ordered. In such cases, StubHub provides a refund or a replacement ticket of equal or better value, ensuring customer satisfaction and peace of mind when purchasing tickets through their platform.