How do I talk to a live human at United Healthcare?
A:Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one".Our free phone can also navigate phone menus to get a live human at United Healthcare for you.
Q:
Does United Healthcare offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 43 seconds.The longest hold times are on Sunday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Must say either "Member, Physician, or Enrollment Process" at the first menu. Then say "Something Else." · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Enter tax id, then press 0 repeatedly. · For COVID-19 claims for the uninsured or provider relief funds, press 7. For all other requests, stay on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For Dental Provider Service · Dental - We are here to help you find what you need. How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Say "Representative" as soon as the call is picked up · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For all other customer service inquiries, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0. For student association plans · Members, press 1. Healthcare providers, press 2. For all other customer service inquiries, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for United Healthcare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this United Healthcare phone number to document the phone system.
Here is how our research team describes the way the United Healthcare phone system greets you: To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one".
Below are some clips we've found from United Healthcare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"UnitedHealthcare.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
Got it. Before moving on, I wanted to let you know about the UnitedHealthcare mobile app.
It's designed to help make it easier to use your health plan.
And I can send you a one time text with the link to download it.
Message and data rates may apply. And accepting the text means you agree to the texting terms at u h c dot care slash app dot s m s terms."
Excerpt from a call with United Healthcare
Thursday, January 4, 2024 8:41 PM
They may ask your reason for calling (instead of a menu)
"UnitedHealthcare. Your call may be monitored or recorded for quality.
I'm Avery, your virtual assistant.
I'm able to understand complete sentences. What can I help you with today?
We can help you with benefits, claims, or any other questions you may have.
So what are you calling about today?
How can we help you today?"
Excerpt from a call with United Healthcare
Friday, May 10, 2024 12:22 AM
They may ask you to say or enter information
"UnitedHealthcare.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two, To begin a new plan, say enrollment or press three."
Excerpt from a call with United Healthcare
Monday, January 1, 2024 5:41 PM
The first phone menu
"UnitedHealthcare.
This call may be monitored or recorded for quality.
Today's
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two.
To begin a new plan, say enrollment or press three."
Excerpt from a call with United Healthcare
Saturday, March 23, 2024 7:52 AM
What are the hours and when should I call?
United Healthcare operates the call center for this 866-633-2446 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 2,292 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the United Healthcare call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call United Healthcare is Sunday.The most busy day to call is Monday, which averages 379% more phone calls by comparison.Again, this is based on a sample of 2,292 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Sunday, which is 8386% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call United Healthcare is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that United Healthcare staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Calling this number is more for people who have already secured services with United Healthcare, as this number leads you to the customer help line for United Healthcare. When I called, I was asked first if I wanted English or Spanish. I was then asked for the reason I was calling and said that I wanted to get a quote. Finally, I was asked if I was a provider and said no.
The system took me to the hold menu, where I waited for about three minutes before I was connected with a representative. She asked me for my United Healthcare customer ID number, and I said that I didn't have one available. She then asked me why I was calling, and I said that I was interested in getting a quote.
She said that she couldn't provide that for me, but she could take me to the sales team. She then offered to have the sales team give me a call but I said that wouldn't be necessary. She then put me back on hold and began the transfer. As this was going to a different number, I decided to wait to see how long the hold time was before hanging up. The hold time was about 2 1/2 minutes, although the person there didn't give any indication as to having reached the sales department before I hung up.
Overall, I'd use this number if I was a United Healthcare customer, but I wouldn't bother otherwise. You can get to the department through this number, but it's faster to use 1-855-229-6848 if your goal is to get a quote. If you're already a customer, the speed of getting to someone makes this number effective, but it's not worth using if you don't have a customer ID.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call United Healthcare
If you have time to do a bit of reading before you call United Healthcare, we recommend you read over some of our problem-specific articles.
As a United Healthcare member, you can check online to see if a therapist you want to use for treatment is covered by your plan. You can also contact United Healthcare's customer service line or the call the number listed on the back of your card. Finally, you can check with therapists in your area to see which ones accept your coverage and are taking new clients.
When you find yourself responsible for submitting your claim to United Healthcare, you can do so by following a few simple steps. Find the medical claim submission form on United Healthcare's website, complete it, attach your bill and mail it to the agency for processing. You will receive an EOB outlining your obligation, any refunded amount and how much is applied to your deductible.
You can comfortably cancel your enrollment to the United Healthcare plan either by filling in a request form or by contacting United Healthcare customer care.
Click the link above to get answers to just about any United Healthcare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to United Healthcare, and their purpose. Are any of these similar to the reason you are trying to call?
Enroll in health plan: "Trying to enroll in y'all health plan."
- From a call lasting 6m 57s , Oct 24, 2024 11:23 PM
Medicaid issues for children: "I'm trying to figure out what's going on with our Medicaid."
- From a call lasting 36m 53s , Oct 22, 2024 3:08 PM
Questioning plan qualification: "I had a letter saying I may not be qualified for the plan I'm on."
- From a call lasting 1m 42s , Oct 14, 2024 1:23 PM
Claim status inquiry: "I'm calling about a claim issue."
- From a call lasting 10m 35s , Oct 11, 2024 4:59 PM
Information about why customers call United Healthcare is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- United Healthcare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is United Healthcare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Healthcare agent. This phone number is United Healthcare's best phone number because 61,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-633-2446 include Coverage Question, Renew Insurance, Cancel Insurance, Check on a Claim, Overcharge on Account and other customer service issues. The United Healthcare call center that you call into has employees from New York, Connecticut, Arizona and is open 24 hours, 7 days according to customers. In total, United Healthcare has 6 phone numbers. It's not always clear what is the best way to talk to United Healthcare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for United Healthcare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like United Healthcare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
