United Healthcare Customer Service

Phone Number & Contact Info

United Healthcare's Best Phone Number

866-633-2446
Toll-free·Calls Customer Service·Most popular United Healthcare number
Q:

How do I talk to a live human at United Healthcare?

A:Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one".
Q:

Does United Healthcare offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes and 19 seconds. The longest hold times are on Sunday, and the shortest are on Wednesday. How is this calculated?

United Healthcare Customer Phone Numbers

Medicare Supplement Plans

866-414-1959
Toll-free · 24 hours, 7 days · Must say either "Member, Physician, or Enrollment Process" at the first menu. Then say "Something Else." · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.

General Provider Line

877-842-3210
Toll-free · 24 hours, 7 days · Enter tax id, then press 0 repeatedly. · For COVID-19 claims for the uninsured or provider relief funds, press 7. For all other requests, stay on the line.

Dental Provider Service

877-816-3596
Toll-free · 24 hours, 7 days · For Dental Provider Service · Dental - We are here to help you find what you need. How can I help you today?

Member Services

800-377-5154
Toll-free · 24 hours, 7 days · Say "Representative" as soon as the call is picked up · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For all other customer service inquiries, press 3.

Student Health Plans

800-505-5450
Toll-free · 24 hours, 7 days · Press 0. For student association plans · Members, press 1. Healthcare providers, press 2. For all other customer service inquiries, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this United Healthcare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one".
Here is how our research team describes the way the United Healthcare phone system greets you: To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
Below are some clips we've found from United Healthcare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"UnitedHealthcare. This call may be monitored or recorded for quality. To begin, tell me, are you a health care provider or a member? If you're calling to start a new plan, say enrollment. Got it. Before moving on, I wanted to let you know about the UnitedHealthcare mobile app. It's designed to help make it easier to use your health plan. And I can send you a one time text with the link to download it. Message and data rates may apply. And accepting the text means you agree to the texting terms at u h c dot care slash app dot s m s terms."
Excerpt from a call with United Healthcare
Thursday, January 4, 2024 8:41 PM

They may ask your reason for calling (instead of a menu)

"UnitedHealthcare. Your call may be monitored or recorded for quality. I'm Avery, your virtual assistant. I'm able to understand complete sentences. What can I help you with today? We can help you with benefits, claims, or any other questions you may have.
So what are you calling about today?
How can we help you today?"
Excerpt from a call with United Healthcare
Friday, May 10, 2024 12:22 AM

They may ask you to say or enter information

"UnitedHealthcare. This call may be monitored or recorded for quality. To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two, To begin a new plan, say enrollment or press three."
Excerpt from a call with United Healthcare
Monday, January 1, 2024 5:41 PM

The first phone menu

"UnitedHealthcare. This call may be monitored or recorded for quality. Today's To begin, tell me, are you a health care provider or a member? If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two.
To begin a new plan, say enrollment or press three."
Excerpt from a call with United Healthcare
Saturday, March 23, 2024 7:52 AM

What are the hours and when should I call?

United Healthcare operates the call center for this 866-633-2446 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,424 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call United Healthcare is Sunday. The most busy day to call is Monday, which averages 411% more phone calls by comparison. Again, this is based on a sample of 1,424 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Sunday, which is 11174% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Wed
Shortest
Thu
Fri
Sat

The best time to call United Healthcare

In summation, the best day to call United Healthcare is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that United Healthcare staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Calling this United Healthcare Customer Number

Christian Allen is the editor / author responsible for this content.
May 23, 2024

Calling this number is more for people who have already secured services with United Healthcare, as this number leads you to the customer help line for United Healthcare. When I called, I was asked first if I wanted English or Spanish. I was then asked for the reason I was calling and said that I wanted to get a quote. Finally, I was asked if I was a provider and said no.

The system took me to the hold menu, where I waited for about three minutes before I was connected with a representative. She asked me for my United Healthcare customer ID number, and I said that I didn't have one available. She then asked me why I was calling, and I said that I was interested in getting a quote.

She said that she couldn't provide that for me, but she could take me to the sales team. She then offered to have the sales team give me a call but I said that wouldn't be necessary. She then put me back on hold and began the transfer. As this was going to a different number, I decided to wait to see how long the hold time was before hanging up. The hold time was about 2 1/2 minutes, although the person there didn't give any indication as to having reached the sales department before I hung up.

Overall, I'd use this number if I was a United Healthcare customer, but I wouldn't bother otherwise. You can get to the department through this number, but it's faster to use 1-855-229-6848 if your goal is to get a quote. If you're already a customer, the speed of getting to someone makes this number effective, but it's not worth using if you don't have a customer ID.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call United Healthcare

If you have time to do a bit of reading before you call United Healthcare, we recommend you read over some of our problem-specific articles.

How to Find a Therapist Covered by United Healthcare?

As a United Healthcare member, you can check online to see if a therapist you want to use for treatment is covered by your plan. You can also contact United Healthcare's customer service line or the call the number listed on the back of your card. Finally, you can check with therapists in your area to see which ones accept your coverage and are taking new clients.

How Do I Submit a Claim to United Healthcare?

When you find yourself responsible for submitting your claim to United Healthcare, you can do so by following a few simple steps. Find the medical claim submission form on United Healthcare's website, complete it, attach your bill and mail it to the agency for processing. You will receive an EOB outlining your obligation, any refunded amount and how much is applied to your deductible.

How Do I Cancel My Enrollment with United Healthcare?

You can comfortably cancel your enrollment to the United Healthcare plan either by filling in a request form or by contacting United Healthcare customer care.

Top United Healthcare customer service problems

Click the link above to get answers to just about any United Healthcare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to United Healthcare, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about balance: "Balance on my card."
- From a call lasting 1m 46s , May 22, 2024 11:51 PM
Requesting new member card: "I never received my u card yet."
- From a call lasting 5m 57s , May 21, 2024 3:48 PM
Requesting replacement medical card: "I'm calling about my mother's medical card, Juanita Rooter, she lost it."
- From a call lasting 6m 32s , May 20, 2024 7:31 PM
Inquiring about prescription pick-up: "When can I pick up my prescription?"
- From a call lasting 4m 19s , May 20, 2024 3:30 PM
Verification process: "One thirty nineteen fifty three."
- From a call lasting 4m 39s , May 15, 2024 11:13 PM
Request to switch plan: "How can I get back on with UnitedHealthcare?"
- From a call lasting 15m 51s , May 15, 2024 3:42 PM
Request for live agent: "I need a customer service agent live."
- From a call lasting 1m 41s , May 13, 2024 7:19 PM
Request to speak with agent: "I need to talk to a representative about my account."
- From a call lasting 1m 12s , May 13, 2024 2:06 PM
Checking u card balance: "I just wanna check the balance on my u card."
- From a call lasting 3m 51s , May 13, 2024 12:53 PM
Inquiring about Medicare Advantage Plan: "I am interested in a Medicare Advantage Plan."
- From a call lasting 1m 17s , May 12, 2024 5:34 PM

More United Healthcare Customer Service Contacts

There are of course other ways to contact United Healthcare customer service besides the phone. Below we list the best ones, by medium.

United Healthcare Customer Help Desk / Web Support

uhc.com - Customer Service
Online customer service support
As a last, sometimes only, resort- United Healthcare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is United Healthcare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Healthcare agent. This phone number is United Healthcare's best phone number because 61,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-633-2446 include Coverage Question, Renew Insurance, Cancel Insurance, Check on a Claim, Overcharge on Account and other customer service issues. The United Healthcare call center that you call into has employees from New York, Connecticut, Arizona and is open 24 hours, 7 days according to customers. In total, United Healthcare has 6 phone numbers. It's not always clear what is the best way to talk to United Healthcare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for United Healthcare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like United Healthcare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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