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BetterHelp.com Customer FAQ

Top Answers & How-to Guides

How do I Contact BetterHelp.com Customer Service?

The question we are asked most often is about how to talk to BetterHelp.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What types of issues can BetterHelp counseling help with?

BetterHelp counseling is designed to assist individuals dealing with a wide range of mental health issues and life challenges. This...
Ask any question you have about BetterHelp.com customer service, get an answer now.
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About BetterHelp

What is BetterHelp?

BetterHelp is an online counseling platform that offers convenient and professional mental health support. It provides accessible therapy...
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Online Counseling Process

How does online counseling work?

Online counseling, offered by BetterHelp.com, brings convenient and effective therapy straight to your fingertips. The process begins...
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How much does counseling on BetterHelp cost?

The cost of counseling on BetterHelp varies depending on the plan you choose. We offer different subscription options tailored to meet...
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How often can I schedule counseling sessions?

You can schedule counseling sessions as often as you need at BetterHelp.com. The frequency of your sessions depends on your personal...
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Can I switch therapists if I'm not satisfied?

Yes, you can switch therapists if you're not satisfied with your current one. At BetterHelp, we understand that a strong therapeutic...
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Confidentiality and Security

Is my counseling information confidential?

Yes, your counseling information is confidential. At BetterHelp, we prioritize your privacy and follow strict confidentiality guidelines....
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Technical Requirements

Do I need any special software or equipment for online counseling?

No, you do not need any special software or equipment for online counseling with BetterHelp. Our platform is accessible through a web...
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Therapist Qualifications

What qualifications do BetterHelp therapists have?

All therapists on BetterHelp possess a minimum of a master's degree or a doctoral degree in their respective fields of mental health....
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Insurance Coverage

Will my insurance cover counseling on BetterHelp?

BetterHelp does not accept insurance. However, they strive to make mental health counseling more accessible and affordable by offering...
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International Usage

Can I use BetterHelp outside of the United States?

Yes, it is possible to use BetterHelp outside of the United States. BetterHelp provides online therapy services that are accessible...
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Scope of Counseling

What types of issues can BetterHelp counseling help with?

BetterHelp counseling is designed to assist individuals dealing with a wide range of mental health issues and life challenges. This...
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Help me with my BetterHelp.com customer service issue

Ask any question you have about BetterHelp.com customer service. We will do our best to get you answers right away.
We look to the BetterHelp.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
BetterHelp.com issues reported to GetHuman
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