What Do I Do If My TikTok Won't Open?
If your TikTok app won't open, there are a few things you can try to fix it. One is enabling Wifi and mobile data on your mobile device. Another is updating the TikTok app. You can also try clearing the data cache. One of these solutions is likely to work.
TikTok is used by hundreds of millions of people worldwide every day without a problem. Unfortunately, despite such a success record, things sometimes go wrong with the app. If you can't get TikTok to open, there are a few possible causes. Read on to learn what they are and what you can do to fix them.
No Network Connection
If you get a "No network connection" message when trying to access the app, you should check your network connection. If it's not good, taking care of your internet connection should resolve this problem. If your connection is good, then the problem is that the app is not connecting to it. If this is the case, try turning the app off and starting it again. If that doesn't fix the problem, follow these instructions:
- Go to Settings.
- Select Applications.
- Select Choose TikTok.
- Select App Permissions.
- Select Allow Wifi and Mobile Data.
- Enable it if it is not already enabled. If that is the case, this should fix the problem.
You Need an Update
It's possible that your version of the app has just gotten a little too old and needs an update. Go to Play Store and use the search feature to find the TikTok app to fix this problem. Tap on Update. After the update is complete, restart your phone. The chances are good that this has taken care of your problem.
Clear the Cache
Because of all the videos, TikTok makes a lot of use of caches. Sometimes, enough old data can build up in them to cause problems in the way TikTok works. If you've tried everything else to no avail, this could be the solution you're looking for. Follow these instructions:
- Open your mobile device's settings.
- Select Applications.
- Find TikTok.
- Select Clear Cache.
- Restart your device.
Contacting TikTok
If you just can't get TikTok to open no matter what you try, you can get help from TikTok's customer service by emailing a representative. Unfortunately, there are no other contact options.
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