What Do I Do If I See the Message "Unfortunately TikTok Has Stopped Working"?
It's said that you must accept the good and bad of some things, and technology is full of both. It can make our lives easier or harder depending on how many issues it has. The good news is that there's a solution most of the time. If you receive a message telling you that TikTok has stopped, then treat it like the app has crashed. The same solutions for a crashed app may also help here.
Messages are usually good things, especially when they're from friends. If a message is from an app, it can go either way. However, should you see the message "Unfortunately, TikTok has stopped," please don't panic, and keep in mind these troubleshooting tips. Read on to learn more.
Why You Receive This Message
TikTok is letting you know that it's crashing before it does so. You might have the option to report this to your respective app store, but there's more that you can try. Please note that when you see this message, TikTok is having problems due to a software glitch.
What You Can Do
One possible cause of TikTok crashing is an incomplete update or a missing update. Check your respective app store and your phone's settings if there are any updates available. If both are up to date, then it's possible that there was something wrong with the last update. You may need to uninstall and reinstall the app if this happened to you. Keep in mind that uninstalling the app won't delete your TikTok account, it just removes the bad update.
Another possible solution is to close and restart TikTok. Make sure to close it out completely so that it's not running in the background. Restarting TikTok usually resolves the issue instantly.
One final solution is to delete the cache, which is data stored on your phone and is supposed to make the app work better. Sometimes, this gets corrupted by a bug and needs to be cleared first. The result of this is that the app gets its needed data from the original software that installed it on your phone.
If you have any other questions or concerns, please reach out to TikTok customer service here. They will often get back to customers within a business day or two, or as soon as they can.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for TikTok Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like TikTok in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I See the Message "Unfortunately TikTok Has Stopped Working"? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.