Canva Customer FAQ

If you've received confirmation that your account has been deleted but are still being charged, you can request a refund directly through the process indicated on the most up-to-date contact information link on this page. Please ensure to provide any relevant details about the charges to facilitate the refund process.

If you canceled your subscription before the billing cycle ended, you might still be charged for any usage during that period. Additionally, if you had a trial period or multiple plans, it's possible you were billed for another service. Charges may also appear if the cancellation did not process in time. Check your billing details to understand the charges better.

Yes, you can use images and designs from Canva that are not watermarked for your Etsy store, as long as you adhere to Canva's licensing agreements. Images marked as "Free" or purchased under the Pro plan typically allow for commercial use, but it is essential to check the specific license for each asset to ensure compliance with the terms.

This issue may stem from how your designs are being exported or saved. Ensure that you are using the correct settings when downloading your designs. Use the "PNG" format and check that you select the "Transparent background" option if needed. Ensure the background extends to the bleed area during the design process. If the problem persists, consider revisiting your design templates or checking for any changes in the Canva platform that may have affected your export process recently.

If you cancelled your Canva subscription before the trial ended, the pending charge should typically not result in a final charge. However, pending transactions may take several days to reflect any changes. We recommend checking with your bank for more details on the pending charge. If you believe there was an error with your account charge, please refer to the most up-to-date contact information available on this page.