Canva Customer FAQ

This issue may stem from how your designs are being exported or saved. Ensure that you are using the correct settings when downloading your designs. Use the "PNG" format and check that you select the "Transparent background" option if needed. Ensure the background extends to the bleed area during the design process. If the problem persists, consider revisiting your design templates or checking for any changes in the Canva platform that may have affected your export process recently.

If you cancelled your Canva subscription before the trial ended, the pending charge should typically not result in a final charge. However, pending transactions may take several days to reflect any changes. We recommend checking with your bank for more details on the pending charge. If you believe there was an error with your account charge, please refer to the most up-to-date contact information available on this page.

It sounds like you may be experiencing an issue with the way images are handled in your PDF document. When creating a product catalog in Canva, make sure that images are properly uploaded and positioned in your design before exporting. If the images are appearing as greyed-out areas, try using a different file format for export, like PNG or JPG. Additionally, ensure that any images used are not copyright protected and are within your plan’s usage rights. If issues persist, check for any updates or changes that may affect functionality.

To cancel your Canva account, you need to follow these steps: Log into your Canva account, go to "Account Settings," then select "Billing & Teams." Find the option to cancel your subscription and follow the prompts. If you're on a free plan, simply stop using the account, as it will not incur charges. Make sure to save or download any content you wish to keep before cancellation.

To get information about refunds, please refer to the link on this page for the most up-to-date contact information.