In a nutshell: If you get your wireless service from SafeLink, you can get a free or very cheap phone along with free wireless phone service. However, your phone does not come with the kind of device protection that other service providers offer, and that is a part of how the company offers such inexpensive devices and services. You do have some device support options available to you, though.

Introduction

If you get your wireless service from SafeLink, you can get a free or very cheap phone along with free wireless phone service. However, your phone does not come with the kind of device protection that other service providers offer, and that is a part of how the company offers such inexpensive devices and services. You do have some device support options available to you, though.

What You'll Need

Basically, you have two support options. You can get very limited troubleshooting help, as long as you take care of the problem yourself. You might also qualify for warranty protection.SafeLink's warranty provides one year of limited protection for new devices and 60 days of protection for refurbished ones.Please be aware that the SafeLink warranty only protects against manufacturing defects, including software defects. It will not cover damage from accidents or normal wear and tear issues.The use of third party apps or attempts to mod your device in any way will void the warranty.

Go to the SafeLink support page.

SafeLink support page

How do I get device support from SafeLink? (Step 1)

Scroll down to the "Need Help Troubleshooting" section.

Click on an option that seems likely to be related to your problem. You will find some level of automated assistance that might help you figure out how to fix your problem.
If that didn't help, continue with the next step.

Go to SafeLink's log in page.

SafeLink log in page
If you know your device is not currently covered by the warranty, or if the warranty won't cover the damage, skip ahead to step 14.

How do I get device support from SafeLink? (Step 3)

Enter your email address or username in the upper text field, and your password in the lower one.

Complete the CAPTCHA and click on "Log in."

Locate your device on your order history page and check the checkbox next to it.

Click on "Return."

SafeLink doesn't repair damaged devices, but it does replace them.

Fill out the form and click "Submit."

Wait for SafeLink to make a decision.

This should take no more than 24 business hours. If your device is covered, you will be sent instructions and an RMA number via email.

Erase your phone's passcode and then reset your device.

Failure to do these things could result in a delay in receiving your replacement device.

Package your device according to the instructions you received in the email.

Include a printed copy of your return (RMA) request, the RMA number, and your device's original order number.

Write the RMA number on the outside of the package.

Ship the package according to the instructions you received in the email.

Wait for your new device.
Do not proceed with additional steps.

If your device is not covered and you cannot get the problem fixed, your best option may be to buy a deeply discounted upgrade device.

This might be cheaper than paying for the repair yourself.
Your only other option is to pay for the needed repair yourself.

Conclusion

If you have any questions about the SafeLink warranty, the device replacement process, discounts on upgrades, or any other topic, call a SafeLink customer support representative. The customer service call center is open from 8:00 am to 10:00 pm EST from Monday to Saturday and from 8:00 am to 7:00 pm EST on Sunday.

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How do I get device support from SafeLink?