How do I get device support from SafeLink?

Whether your device isn't working or if you simply need to ask a question about how to use your phone, Safelink has plenty of options for you. Follow this guide below to learn how to get device support from Safelink.

Aug 20, 2019

SafeLink is a government sponsored provider of cell service for low income individuals. It is actually a subsidiary of Tracfone Wireless, the leading cell phone service provider in the United States of America.

SafeLink devices sometimes run into technical difficulties. Most of the issues are easy to solve using simple troubleshooting methods while some are complex requiring technical expertise to solve.

Every SafeLink wireless device user should know the sources from which they can get help if there is a problem with their device. You can get device support from SafeLink through the following means:

Support center

SafeLink has a conclusive support center which is the main source of device support for users of their devices. You can get professional support in the support center and receive answers to any device query you have.

The support center should be the first place you visit when your device runs into some trouble. You can device support in the support centre through the following process:

  1. Launch your web browser and open the SafeLink website
  2. At the top of the SafeLink website homepage you will see several tabs. Click the 'Support tab' and a drop down menu will appear
  3. Click 'Technical/Service support' from the options and you will be directed to the support center
  4. You have several options at this point. You can click 'Browse Products' and select the device that is having technical difficulties. Once you select the product, you will be directed to a page with the device's information including specifications. The page will also include tutorial videos, popular FAQs and troubleshooting guides for the device. You can also choose to go to the 'FAQ' page and browse the list of topics for a relevant article addressing your device's problems. You can also just describe your problem in the search bar and a relevant article will be presented.
  5. Follow the instructions from the support center diligently and your device's problem will be resolved.

Contact customer support

If you want device support from SafeLink in any other manner, your only option is to contact customer support. You can reach them by:


The SafeLink customer support phone number is a great mode of communication to use to get device support. It is quick and comprehensive.

Moreover, you can apply the solution offered by the customer support to your device immediately and see if it works.

The average hold time on the line is 20 minutes hence patience is advised. You will be connected to a customer support agent if you follow the voice prompts.

The line is open from Monday through to Saturday from 8am to 10pm EST and on Sunday from 8am to 7pm EST. Keep the phone call short and ask the customer support agent as much as you have to.

Unfortunately the line is not toll free and you will be charged for the call to customer support. You can find the number onGetHuman.

Live Chat

You can also communicate with SafeLink customer support through a live chat. The live chat is option is also fast but describing your problem in text can be slightly time-consuming.

The average hold time on the chat is 10 minutes. The live chat is available from Monday through to Saturday from 8am to 10pm EST and on Sunday from 8am to 7pm EST.

You can find the link to the live chat on GetHuman.


SafeLink customer support has an email through which you can get device support. It usually takes 3 hours for the email to get a reply.

You can find the SafeLink email support address on GetHuman.

Help Desk

The final option for getting device support from SafeLink is their online help desk. It will take the help desk about 38 hours to fix the problem.

The online help desk's address can be acquired from GetHuman.

Further questions?

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I get device support from SafeLink?

Why does GetHuman Write How-to Guides for SafeLink Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SafeLink Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get device support from SafeLink? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

SafeLink Wireless

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