SafeLink Live Chat

How to chat with SafeLink by GetHuman

Current Wait: 10 mins (avg 10)
Hours: Mon-Sat 8am-10pm, Sun 8am-7pm EST
ClIck the "Live Chat Live Help" icon at the top
Why did you want to chat with SafeLink?

Topics from recent customer chat windows

I dont remember my enrollment id
I forgotten my enrollment id number an i cant check to see if my phone has came in i ha...
I WANT TO SIGHN UP FOR PHONE
need a phone--online says can't have one for some reason--something about last device...
I have had a Safelink account for quite a while. My phone number is ***-***-****. I a...
Hi. I currently do not have service on my cell phone the number is ***-***-****. It’s...
I have to call *** *** ****
When will the Alcatel phones be back in stock online so I can purchase one? *Are there...
I can't make or receive calls. I shouldn't be out of minutes. My SafeLink number is...
I need to switch my number to another phone
My name and number Theora Simmons *** *** **** I was a customer and I accidentally paid...
I applied for and was approved for a Safelink phone in February, received an email on...
I have been trying to get answer about why you stopped giving me my monthly minutes?*La...
I need to make sure that my phone plan is up to date and renewed so that my phone does...
Help me with my issue

SafeLink Live Support Statistics

Live chat starting point
https://www.safelinkwireless.com/Safelink/contact_us
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Sat 8am-10pm, Sun 8am-7pm EST
Best time to chat
2pm
Average wait
10
Current wait
10
Rank (overall)
4
Alternate methods
phone or chat or web or email
Quality of communication
61%
Quality of help
42%
Customer votes
77,648
Information last updated
Sun Apr 05 2020 09:00:00 GMT+0000 (UTC)
Best phone number
800-378-1684

Chatting with SafeLink Customer Service

Live chat with SafeLink by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with SafeLink about. We can usually help ensure a better outcome. This is the best way to live chat with SafeLink because 338,994 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case SafeLink usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.safelinkwireless.com/Safelink/contact_us are used to handling Lost or Broken Phone, Check Application Status, Device Support, Activate Account, Technical Support and other customer service issues. When you chat with SafeLink agents, they are most likely chatting with you from their call center located in California or Georgia or India. Live chat is rarely available 24/7, and this department is open Mon-Sat 8am-10pm, Sun 8am-7pm EST. It's hard to tell if companies like SafeLink offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting SafeLink with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting SafeLink

While SafeLink does offer live chat as a way to get help, they also have a phone number. In total, there are 7 ways to get in touch with them. The best phone number for SafeLink is their 800-378-1684 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact SafeLink? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are SafeLink and GetHuman affiliated?

GetHuman and SafeLink have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Chat with a Paid Expert

We partner with another US company that staffs highly-rated SafeLink experts ready to chat and help with your issue for approx. $20-45, in case our free tools aren't working for you.
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SafeLink Contact Info

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