SafeLink Help Pages

SafeLink Customer FAQ, Forum, and Online Help Desk

SafeLink Help @
Customer Help
Average time to fix: (38 hours)
Busiest time: 9:30am
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Recent SafeLink help topics searched

I'm trying to transfer phone number from different company. Think is the second day try...
Trying to activate my daughter's safelink phone and won't let me
My phone is lost I need a replacement phone
My screen is broke. It does not work at all anymore
My p****hone was lost or stolen
How do I get a free phone with my new service for the government ebb plan
Got a new tracfone, says it has free service but I have no service and no phone number
I wanted to know why receive and round phone that doesn’t work instead of I phone *
My phone wa stolen and need another phone mailed to me please
I need to speak with someone about my enrollment, I received an email saying I was appr...
My phone states that I'm out of minutes but I supposed to have unlimited minutes so I w...
I have already qualified to Lifeline I’ve been trying to a roll and role or apply it to...
Not able to get a signal on this phone
Change address and to check on how to get another phone
I need a new phone and my phone is broken the screen is can't do much on it
I lost my phone and want ssfrlink to send a replacement phone
Lost my safelink phone and need a replacement phone

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SafeLink Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time38
Rank amongst all ways to reach them5
Other means of communicationphone, chat, web, email
Communication customer rating85%
Quality of help rating63%
Votes for online help2,485
When this was last updatedFri May 13 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-378-1684

SafeLink Help Pages: What to Know

This is the SafeLink help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for SafeLink's best customer help page or faq or forum, this is the best entry point according to 338,994 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-378-1684) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from SafeLink agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting SafeLink: General Information

SafeLink has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with SafeLink using 4 different media: phone, chat, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-378-1684 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like SafeLink.

Do SafeLink and GetHuman work together?

GetHuman has no relationship with SafeLink and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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