SafeLink Help Pages

SafeLink Customer FAQ, Forum, and Online Help Desk

SafeLink Help @ safelinkwireless.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 3pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with an expert

Recent SafeLink help topics searched

I cant make phone or receive phone calls on my phone i can only text and i dont know wh...
I need a replacement phone
I received a text saying March *,**** I qualified for unlimited talk text and data. Whe...
SafeLink: You are eligible for Unlimited Talk, Text & Data starting ****** w*the tempor...
I signed up to bring my own phone. I got a sim card sent and my phone won't read it. I...
My cell phone does not have a dial tone. I tried to call *** for customer service and...
I need get started with a free phone
I'm trying to get my dad back on his plan and we did an application to get him back enr...
My phone is not coming on I need a new one.
I have not needed to contact PayPal for some time. Now I do, I can not get past verific...
Just needing to know how to get into my account
Replace my cracked screen phone
Just received replacement TracFone but having difficulty trying to activate it, so I ca...
I want the link to sign up
I want to get the enhanced benefits that are available on the first of march
I need a new phone with my current number
I HAD LOST THE GOVERNMENT PHONE SO I BROUGHT A NEW COMPATALBLE PHONE FROM WALMART A...

Get help with my issue

SafeLink Online Help at safelinkwireless.com - Info & Stats

Help desk addresshttps://www.safelinkwireless.com/Safelink/contact_us
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3pm
Average turnaround time38
Rank amongst all ways to reach them5
Other means of communicationphone, chat, web, email
Communication customer rating87%
Quality of help rating65%
Votes for online help2,483
When this was last updatedSun Apr 11 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-378-1684

SafeLink Help Pages: What to Know

This is the SafeLink help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for SafeLink's best customer help page or faq or forum, this is the best entry point according to 338,994 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-378-1684) which we show above. Sometimes when you dig through the various help topics and volumes on safelinkwireless.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from SafeLink agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting SafeLink: General Information

SafeLink has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with SafeLink using 4 different media: phone, chat, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-378-1684 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like SafeLink.

Do SafeLink and GetHuman work together?

GetHuman has no relationship with SafeLink and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $1 one-week trial membership and chat with a real expert now.
Get Live Expert Help

SafeLink Contact Info

Other Company Help Desks

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!