In a nutshell: It can be frustrating when you try to use your cell phone and realize there might be a SafeLink Wireless outage. Your best course of action is to report it to the company. They can look into the issue and take steps to restore service. The following can help you get started with reporting the possible outage to SafeLink Wireless.
It can be frustrating when you try to use your cell phone and realize there might be a SafeLink Wireless outage. Your best course of action is to report it to the company. They can look into the issue and take steps to restore service. The following can help you get started with reporting the possible outage to SafeLink Wireless.
Visit the SafeLink Wireless website.
Locate the SafeLink Wireless menu. It's in the upper-right corner of the webpage, represented by three horizontal lines.
Click on the three horizontal lines to expand the SafeLink Wireless menu.
Find the "Support" line. It should be the first option under the yellow line that says "My Service."
Click on "Support" to expand its menu.
Browse the menu until you find the "Technical/Service Support" line. Click on it when you see it. Doing so will redirect you to a page titled "SafeLink Support" at the top.
Find the search bar under "SafeLink Support." It says "How can we help you?" and has a magnifying glass icon on the end. Click on the search bar.
Type "Outage" and then click the yellow magnifying glass icon.
Look for the link pertaining to an outage. Scroll down until you find "FAQ" results. You may have to click the "Show more results" button.
Your best option is the search result that says "Cannot make a call or answer calls?" Click on it when you find it. Doing so will transfer you to a page that says "Cannot make a call or answer calls" at the top.
Try the recommendations on the SafeLink page. If you're still unable to make or receive calls, please proceed to the next steps.
If you still can't make or receive calls, it's a good idea to contact SafeLink customer support. They can determine if the issue is with your specific phone or service or if there's an outage. Be sure to explain to them what you've already tried to rectify the situation. It can help guide them in the right direction to identify the problem.
Don't hesitate to contact the SafeLink Wireless customer support team once you realize the issue likely has nothing to do with your phone or service, and that there might be a SafeLink service outage. The company can begin to determine what the problem is, which is particularly important if you weren't the only person affected.
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