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Moosejaw Customer FAQ

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How do I Contact Moosejaw Customer Service?

The question we are asked most often is about how to talk to Moosejaw customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Returns and Exchanges

How Do I Return a Product to Moosejaw?

This short article will walk you through the necessary steps you need to take in order to successfully return your purchased...
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What is Moosejaw's return policy?

Moosejaw's return policy allows returns within thirty days for new, unused items. Customers cover return shipping, except for...
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Can I return a product if I have used it?

Moosejaw's return policy permits the return of gently used items in good condition, provided they include original packaging...
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How long do I have to return a product to Moosejaw?

Moosejaw offers a thirty-day return period for most items, including both full-price and sale products, as long as they are...
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Do I need a receipt to return a product?

Moosejaw generally requires a receipt or proof of purchase for returns to streamline the process. If the receipt is...
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Can I exchange a product instead of returning it?

Moosejaw offers an exchange option for customers who wish to swap an item for a different size or color. The process involves...
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Do I have to pay for return shipping?

Return shipping costs generally fall on the customer, except in cases of defects or incorrect items. To find accurate and...
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Can I return a product purchased online at a Moosejaw store?

Moosejaw allows items purchased online to be returned at their retail locations, making it easier for customers. It is...
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What is Moosejaw's refund policy?

Moosejaw has a refund policy that allows returns within thirty days for a full refund, exchange, or store credit if items are...
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Can I return a gift I received from Moosejaw?

Yes, gifts from Moosejaw can usually be returned within 30 days if they are unused and in original packaging. Having the...
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Are there any items excluded from Moosejaw's return policy?

Moosejaw's return policy typically excludes used items, food, personal care products, swimwear, and certain final sale items....
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What is Moosejaw's exchange policy?

Moosejaw offers a customer-friendly exchange policy that allows for exchanges of new and unused items within a specified...
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How long does it take to process a return?

The return processing time at Moosejaw usually takes around seven to ten business days after items are received. Refunds are...
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Can I return items purchased from a third-party retailer?

Items bought from third-party retailers fall under those retailers' return policies, not Moosejaw's. Customers should check the...
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Can I return items purchased on sale?

Items purchased on sale at Moosejaw can generally be returned within thirty days if they are unworn, in original condition, and...
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