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What is Moosejaw's refund policy?

Asked 2 years ago
Moosejaw's refund policy is designed to ensure customer satisfaction with their purchases. Generally, if a customer is not completely satisfied with an item, they can return it within a specified timeframe for a full refund, exchange, or store credit. This timeframe is typically thirty days from the date of purchase, although certain items may have different return policies due to hygiene or health reasons, such as swimwear or undergarments. To return an item, it usually needs to be in its original condition, including any packaging, tags, and accessories that were included at the time of purchase. The refund is typically processed back to the original payment method used for the purchase once the returned item is received and inspected. Moosejaw may also offer options for exchanges or store credit if a customer prefers to select a different item rather than receiving a cash refund. It is advisable for customers to consult the Moosejaw website for the most current and detailed information regarding their refund policy, including any specific exceptions or requirements. This ensures that customers are fully informed about the terms that apply to their individual purchases.
Answered Aug 26th 2025

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