What is Moosejaw's return policy?

Moosejaw has a return policy that is both customer-friendly and accommodating. Generally, they accept returns of merchandise within thirty days of the original purchase date. It is important to note that items should be in their new and unused condition, complete with all tags still attached. However, Moosejaw recognizes that outdoor gear and apparel may be subject to different situations. Therefore, they do offer some flexibility for items that have been unpacked or tried on but not used outdoors. When returning an item, customers are responsible for the return shipping costs unless the return is due to a Moosejaw error, such as sending the wrong item. In situations where the return is shopper-initiated, it is advisable to ship products back to Moosejaw using a trackable service, ensuring that customers can confirm the items were returned safely. For items received as a gift, Moosejaw generally allows returns for store credit, which can give flexibility in selecting an alternative product. It is also worth mentioning that final sale items and certain specialty products, if applicable, may not be eligible for return. For the most current information regarding the return policy, including potential updates or any changes, it is best to check the current Moosejaw website. There, you will also find specific instructions on how to process a return, as well as any additional details on warranty or exchange options.