Do I have to pay for return shipping?
Asked 6 months ago
Yes, at Moosejaw, the customer is responsible for covering the cost of return shipping. However, to ensure a hassle-free return process, Moosejaw offers a convenient prepaid return label option for a nominal fee, which will be deducted from your refund. This allows you to conveniently drop off your returns at any UPS location or schedule a pickup. Alternatively, you can choose to use your preferred shipping method, but please note that Moosejaw is not responsible for any lost or damaged packages during the return shipping process. We recommend using a trackable shipping service and insuring your package to safeguard against any potential issues.
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