Moosejaw Customer Service

Phone Number & Contact Info

Moosejaw's Best Phone Number

Toll-free·Calls Customer Service·Most popular Moosejaw number

How do I talk to a live human at Moosejaw?

A:Calling this Moosejaw number should go right to a real human being

Does Moosejaw offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Moosejaw phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Moosejaw number should go right to a real human being
Below are some clips we've found from Moosejaw's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi there. Thank you for calling Moo. Jaw. To help us improve our performance, this call may be monitored or recorded. For more information on our privacy policy, policy, please visit mooshua dot com."
Excerpt from a call with Moosejaw
Tuesday, February 6, 2024 8:15 PM
In fact, much of this information on this page is superfluous because this Moosejaw phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Moosejaw operates the call center for this 877-666-7352 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 239 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Moosejaw phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Moosejaw staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Moosejaw is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 239 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Moosejaw

In summation, the best day to call Moosejaw is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Moosejaw staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Moosejaw

If you have time to do a bit of reading before you call Moosejaw, we recommend you read over some of our problem-specific articles.

What is Moosejaw's return policy?

Moosejaw offers a hassle-free return policy that allows customers to return any unused items within 60 days of purchase for a full refund or exchange. The returned items must be in their original condition with all tags and packaging intact. However, certain products like underwear, climbing equipment, and food cannot be returned for safety and hygiene reasons. Additionally, Moosejaw provides a lifetime warranty on all its branded products against defects in materials and workmanship. To initiate a return, customers can either fill out an online return form or visit a Moosejaw store. Returns by mail are free within the contiguous United States, and Moosejaw provides prepaid return labels. Overall, Moosejaw aims to ensure customer satisfaction by making the return process simple and convenient.

What is Moosejaw's refund policy?

Moosejaw offers a hassle-free and flexible refund policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return it within 60 days of receiving your order for a full refund. The returned items should be in their original condition, unused, and with all tags attached. Moosejaw provides free return shipping, making it incredibly convenient for customers. Refunds are typically processed within 5-7 business days after receiving the returned items. However, Moosejaw also offers a unique option called "Moosejaw Madness Credit" where you can choose to receive a 110% benefit towards your future purchases instead of a traditional refund. This policy exemplifies Moosejaw's commitment to customer happiness and ensures a worry-free shopping experience.

How Do I Return a Product to Moosejaw?

This short article will walk you through the necessary steps you need to take in order to successfully return your purchased items back to Moosejaw.

Top Moosejaw customer service problems

Click the link above to get answers to just about any Moosejaw customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Moosejaw Customer Service Contacts

There are of course other ways to contact Moosejaw customer service besides the phone. Below we list the best ones, by medium.

Moosejaw Customer Service Live Chat

moosejaw.com - Customer Service
Click "Live Chat" at the top
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Moosejaw provides this option.

Moosejaw Customer Service on X (formerly Twitter)

@moosejawmadness - Customer Service
Customer service Twitter feed
Moosejaw, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Conclusion and closing notes

This is Moosejaw's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moosejaw agent. This phone number is Moosejaw's best phone number because 1,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-666-7352 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Moosejaw first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or twitter. In total, Moosejaw has 1 phone number. It's not always clear what is the best way to talk to Moosejaw representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Moosejaw. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Moosejaw. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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