Can I return a product if I have used it?

Yes, Moosejaw allows returns for used products. We understand that finding the perfect gear can sometimes require trying it out. As long as your purchase is within one year of the original order date, and you are dissatisfied with the item's performance or quality, you are eligible for a return. Our "Love it, or return it" policy ensures that you can test your gear in real-life situations without any worries. To initiate a return, simply contact our customer service team, and they will guide you through the process. Please note that the product should be clean and free from any damage caused by misuse to qualify for a refund or exchange.