How Do I Set Up a New Bill Pay Payee with Citizens Bank?

Online banking is one of the best innovations of the modern age for many reasons. Customers can bank anywhere, keep track of their accounts and pay bills. At minimum, you'll need the payee's name, address and phone number to successfully add the individual or bill to your account. If you have any questions or concerns, please reach out to customer service.

Christian Allen is the editor / author responsible for this content.
Jul 13, 2023

Citizens Bank was founded in 1828 and provides financial products to 11 U.S. states, including Rhode Island, Connecticut, and Vermont. The business also provides customers with many online banking services such as bill pay services. If you've ever wondered how to add a new payee, this guide will walk you through the steps.

Information You Might Need

It's important to provide the most accurate contact information so the payee receives your payments. Name, address, ZIP code and phone number are all vital details. If you have a loan or a utility bill you'd like to pay, include the corresponding account number. Additionally, you can give each payee a nickname.

Adding a Payee From Your Account

Log into your Citizens Bank account and navigate to the Payments section. Click on Add New Payee and choose the best option based on your payee. If you need to pay a company, choose Add a Bill. To pay an individual, select Add a Person. Fill out the required fields and review the details for accuracy. Click the Submit button. Enter your banking password to authorize the payee addition and you're good to go.

Important Tips

Online banking is a convenient option for busy people, and this feature is made more appealing due to offering online bill pay. Banking customers can pay their bills in one place, but it's important to keep in mind a few details. First, it may take up to five business days for your payee to receive the payment, especially if the payment was scheduled during banking holidays. Additionally, it's best to avoid online banking over public Wi-Fi networks.

If you have any questions, please call Citizens Bank customer service agents here.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Set Up a New Bill Pay Payee with Citizens Bank?

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Steps to set up a new bill payee with Citizens Bank
How Do I add a new bill payee to my Citizens Bank account
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