Citizens Bank Phone Number

Call Citizens Bank customer service faster with GetHuman

Customer service
  • Calls Citizens Bank's Customer Service department
  • The average hold time is 4m
  • The current wait is approximately 4m
  • Hours are Mon-Fri 7am-10pm, Sat-Sun 9am-6pm EST
  • The best time to call is 8:45am
  • Popular issues for this call center: Setup an account, Question, and Complaint.
  • Reach a live Citizens Bank agent: You have to put in your account number or social security number to get a live agent.
  • What you hear when you call: Please enter your 16-digit credit card number or your account number, then press #.

Reasons customers like you called recently

Hello good afternoon i have a problem with my account I don't have access to my citizen...
My new debit card is being declined. I can’t transfer money out. There’s over $**** in...
Logging into my account
I have a question as to why my Citizens Pay account was closed but I have zero balance...
Home equity line payoff
Locked out of my online account
I’d like to to get a representative who can help me cancel my account ending in -****
I was charged an $* fee from empower inc? I have absolutely no idea what that is nor wh...
Fraudulent transaction
I need to increase daily limit on my card
I’d like to close my checking account with Citizens Bank.
They are asking for proof of insurance with a mortgagee clause starting before the mort...

Citizens Bank Customer Phone Number 800-922-9999 - Stats

Phone number to dial800-922-9999
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-10pm, Sat-Sun 9am-6pm EST
Best time to dial8:45am
Average wait4 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication92%
Quality of help84%
Customer votes755
Information last updatedWed Dec 06 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Citizens Bank's Best Toll-Free/800 Customer Phone Number

This is Citizens Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citizens Bank agent. This phone number is Citizens Bank's Best Phone Number because 12,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-9999 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Citizens Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Citizens Bank has 4 phone numbers. It's not always clear what is the best way to talk to Citizens Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Citizens Bank - by phone or otherwise

While 800-922-9999 is Citizens Bank's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Citizens Bank customers, is by calling their 800-656-6561 phone number for their Online Banking department. Besides calling, the next favorite option for customers looking for help is via 800-656-6561 for Online Banking. If you think this information is inaccurate or know of other ways to contact Citizens Bank please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Citizens Bank.

What is GetHuman's Relationship to Citizens Bank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citizens Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with Citizens Bank, including their website / help desk. Visit our Citizens Bank Customer Service page for more information.
Citizens Bank Customer ServiceCitizens Bank Call-back Service

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