Fifth Third Bank Customer Service

Phone Number & Contact Info

Fifth Third Bank's Best Phone Number

800-676-5869
Toll-free·Calls Customer Service·Most popular Fifth Third Bank number
Q:

How do I talk to a live human at Fifth Third Bank?

A:Must enter account # or social security number.
Q:

Does Fifth Third Bank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 21 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

Fifth Third Bank Customer Phone Numbers

Bank Card Security

800-782-0279
Toll-free · 24 hours, 7 days · Direct to bank card security · Lost or stolen bank card, press 1. For all other information, press 2.

Emergency Support

800-972-3030
Toll-free · Mon-Fri 8am-6pm, Sat 10am-4pm EST · Press *, then 1, 1 · Enter your card or social security number. Or to enter your account number, press pound.

Auto Bill-Payer Department

800-837-2000
Toll-free · 24 hours, 7 days · Direct Line to Auto Bill-Payer Department · Enter your card or social security number. Or to sign up for auto payer, press 0.

International Calls

513-579-5353
24 hours, 7 days · Calling this Fifth Third Bank number should go right to a real human being · Enter your card or social security number. Or to enter your account number, press pound.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Fifth Third Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must enter account # or social security number.
Here is how our research team describes the way the Fifth Third Bank phone system greets you: Enter your card or social security number. Or to enter your account number, press pound.
Below are some clips we've found from Fifth Third Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to Fifth Third, where we're making banking of Fifth Third better. For immediate service, message us. By logging in to the mobile app or five three dot com.
And Jeanne, Fifth Third's virtual assistant, can answer many of your questions.
Please enter your card or Social Security number."
Excerpt from a call with Fifth Third Bank
Monday, May 6, 2024 2:05 PM

The first phone menu

"Welcome to Fifth Third, where we're making banking of Fifth Third better. For immediate service, message us. By logging in to the mobile app or five three dot com. And Jeanne, Fifth Third's virtual assistant, can answer many of your questions. Please enter your card or Social Security number.
Or to enter your account, press pound.
To report your card lost or stolen, open a new account, or calling on behalf of a customer, press the star key."
Excerpt from a call with Fifth Third Bank
Monday, May 6, 2024 2:05 PM

What are the hours and when should I call?

Fifth Third Bank operates the call center for this 800-676-5869 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 214 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fifth Third Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fifth Third Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Fifth Third Bank is Sunday. The most busy day to call is Friday, which averages 269% more phone calls by comparison. Again, this is based on a sample of 214 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Fifth Third Bank

In summation, the best day to call Fifth Third Bank is Wednesday.

Calling this Fifth Third Bank Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 10, 2024

When you call the customer service line for Fifth Third Bank, an automated message system, which is very obviously a virtual or AI voice and not an actual voice recording, instructs you to go online if you need immediate service. They say their AI customer service bot can help answer many of your questions.

Honestly, that's pretty wild. I've never in my life called a customer service line and been told to go online and interact with a bot. As a customer, that makes me feel like the bank can't even be bothered to talk to me; I mean, I'm obviously calling—using my phone and calling, not reaching out on their website—for a reason. You know? That's just very distasteful.

On a positive note, at least there's a Spanish language option.

If you stay on the line after the initial introduction, the system tells you to enter your social security number or card number, which is similarly wild. Even if I'm calling my bank, in what world would the average customer want to enter their social security or card number on an insecure phone line? In today's world of privacy breaches and surveillance? Absolutely not. So, I tried to reach a representative without giving out sensitive personal information.

The system says if you're calling to report your card lost or stolen, open a new account, or are calling on behalf of a customer, press the star key. After pressing star, press 1 to open a new account, press 2 to report your card as lost or stolen, press 3 if you're calling on behalf of a customer, press 4 for internet or mobile banking support, press 5 to verify funds, and press 6 for anything else.

After a short pause, the system says, "If you enter your social security or card information, you will experience shorter wait times." Seriously? That's beyond sketchy. I hung up the phone. I wouldn't bother calling their customer service number; I wasn't even able to reach a representative.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Fifth Third Bank

If you have time to do a bit of reading before you call Fifth Third Bank, we recommend you read over some of our problem-specific articles.

How Do I Close My Fifth Third Bank Account?

There are different reasons you would want to close your Fifth Third account. Similarly, you could explore different options to complete the closure. Contacting the bank by calling the customer service is arguably the easiest and most convenient way. However, you can also send them an email, mail them a letter, or visit a branch physically.

How Do I Unfreeze My Fifth Third Bank Account?

Having a freeze placed on your Fifth Third Bank account is a scary prospect. Regardless of the reasons it got frozen, it is best to remain calm and find a solution. To sort out such an issue, you can always reach out to the customer service desk via phone call. Emailing the organization is also a good option. Alternatively, you can visit a branch for further assistance.

How Do I Elect Ebills in My Fifth Third Bank Account?

Online banking through Fifth Third Bank provides the convenience of setting up eBills so your monthly payments are scheduled to come directly from your account automatically. You can set up eBills or ePay through your online access by submitting a request for fixed or recurring payments to a vendor you've added to your account with just a few clicks of the mouse.

Top Fifth Third Bank customer service problems

Click the link above to get answers to just about any Fifth Third Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fifth Third Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Concerns about fraudulent activity: "I've just been getting a ton of calls recently from people saying they're Experian, telling me that I've got a bunch of credit cards being opened, and I just wanted to check."
- From a call lasting 5m 3s , May 24, 2024 4:02 PM
Auto loan payoff confirmation: "I paid the auto loan off on the eighteenth, but I can't get the title until I have a confirmation letter."
- From a call lasting 7m 45s , Apr 29, 2024 4:05 PM
Account verification assistance: "I need to know what does that card belong to."
- From a call lasting 21m 6s , Jan 26, 2024 7:30 PM

More Fifth Third Bank Customer Service Contacts

There are of course other ways to contact Fifth Third Bank customer service besides the phone. Below we list the best ones, by medium.

Fifth Third Bank Customer Help Desk / Web Support

53.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Fifth Third Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Fifth Third Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fifth Third Bank agent. This phone number is Fifth Third Bank's best phone number because 23,406 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-676-5869 include Pay Bill, Reset Debit PIN, Account Access, Replacement Card, Update Account Info and other customer service issues. The Fifth Third Bank call center that you call into has employees from Ohio, Michigan, Florida and is open 24 hours, 7 days according to customers. In total, Fifth Third Bank has 5 phone numbers. It's not always clear what is the best way to talk to Fifth Third Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Fifth Third Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fifth Third Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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