Fifth Third Bank Customer Service Issues

I recently received a letter regarding a refund dated 2/22/[redacted] for $[redacted].00, related to account [redacted] and check number [redacted], with an internal account number of [redacted]4. I am confused about this refund. However, I believe I am owed more money due to what I perceive as unethical business practices. Your actions have hindered my ability to refinance, and the mortgage company is returning my payments. I am considering legal action as your actions have negatively impacted my credit and financial situation. The bank's acceptance issues have led to threats of foreclosure. I believe there are numerous violations in how my case has been handled and am prepared to seek justice as a single disabled parent. The funds taken from me were from a wrongful death settlement, which adds complexity to this situation.

Good morning! I am looking for information about a college fund set up for my daughter by her great grandmother. The account's trustee has passed away, and now my daughter, who just turned 18, is trying to reach out to Capital Group American Funds regarding the fund. Capital Group is requesting details from the original trust document, which we do not have. The account number on the statements we received is: [redacted]. We have gathered documentation from Capitol Group and the County of Lake, Illinois. Despite visiting a local Fifth Third branch for help, they provided us with the wrong contact information. Any assistance on this matter would be greatly appreciated. Thank you. Warm regards, A. Lazzarotto.

Hello, I am reaching out from the Village of Mayville located in Mayville, MI [redacted]. We are a municipality in need of updating all our current credit cards due to new employees and individuals who are no longer with our organization. We are looking for the best way to proceed with these changes. Could you please provide the Authorization Certificate for commercial card services and any additional necessary documents via email for us to update our records accordingly? My name is Sue Marlow, and I am an existing cardholder on this account. Kindly confirm if this is a feasible option. For any correspondence, our phone number is [redacted]. Previously, Kayla Reed served as the clerk, but Diana Vendittelli has assumed the role now. We have various modifications to make. Additionally, we are interested in exploring card options with lower associated fees. We appreciate your assistance. Please note that we can only be reached via our landline and cannot utilize a code for communication. Thank you.

My name is Sheila McCoy from First Priority FCU. We finalized an auto loan for Kevin Lett in June [redacted]. We obtained a lien release and were advised that the title was pending with Fifth Third. Even though a WV title was released on July 8th with 5/3 as the lienholder, we have not received the title to proceed with recording our lien at the DMV. Kindly check if this title is with you and if so, please send it to my attention at PO Box [redacted], Huntington, WV [redacted]. Thank you.

Dear Fifth Third Bank, I am Albeiro Jose Navarro Arrieta from Venezuela. Several years ago, I opened an account with Fifth Third Bank in Ohio, registered under number [redacted]. I would like to know the status of my account as I am unable to access it online due to a block. Unfortunately, due to the political and economic situation in my country, as well as the current pandemic, I have been unable to travel, and my visa has expired, preventing me from visiting the United States. Any assistance you could provide would be greatly appreciated. Thank you.

I transferred $[redacted] from my savings to my checking account, then attempted to withdraw money from an ATM, forgetting about the fee. The first ATM denied my request due to insufficient funds. I added more money through the mobile banking app, but faced the same issue. Trying a different ATM at a bank, I added $20, but this didn't resolve the problem; instead, my card was locked on Christmas Day/weekend. This has greatly disrupted our holiday plans, and I urgently need assistance in sorting out my account to regain card access. Thank you.

I received a debit card from Burger King, my employer, which was issued by Fifth Third Bank. However, I discovered that the card is not accepted at Fifth Third Bank branches. How can this card be issued by the bank but not work at their own branches? It seems odd that a card from Fifth Third Bank would not be usable at their establishments.

I recently opened a new account with a deposit of over $[redacted] and visited the branch to withdraw cash since my debit card was still pending. However, there was an issue as the Bank Manager couldn't see the funds in my main checking account, even though the app and online banking displayed the correct balance. Despite having money in other visible accounts, I was unable to access any of it, causing a frustrating experience. The Bank Manager explained this was due to a nationwide IT problem affecting all 5/3 Banks. This, paired with concerns about data breaches and internal theft, has severely impacted my trust in the bank. I expect reliable information on my accounts and the ability to withdraw my own money when needed. The situation has left me contemplating switching banks despite being a new customer. The experience has been unacceptable and has raised significant doubts about the security and functionality of the bank's systems.

I have a Fifth Third Wisely Pay Card that has already been upgraded. The original email is [redacted] I would like to update the email to [redacted] After speaking with a representative on the phone, my PIN was changed, but the new one is not working. The card ending in [redacted] has a card ID of [redacted]. Another card issued by a different employer was closed, but I want to keep this one. It was originally issued through Cafe Rio in Montana and the Salt Lake City Payroll Headquarters. The other card used the email [redacted] I am looking to link this card to my online account for easy fund loading and debiting. Unfortunately, the customer service team at Wisely is unable to assist me effectively.

Dear Sir/Madam, I have maintained a safe deposit box at the Fifth Third Bank branch on Sandy Plains since [redacted], alongside a small savings account established in [redacted]. Due to living abroad, I rely on these accounts to safeguard my assets. Lately, I noticed the failure to process the annual fee for the safe deposit box, prompting my attempts to contact the branch manager via email, which regrettably went unanswered. I prefer written communication due to distance and time zone discrepancies. I seek your assistance in addressing these matters. Could you connect me with someone capable of shedding light on the status of my safe deposit box? I wish to ensure its contents are secure and inquire about potential overdue fees due to missed payments. Moreover, I am interested in linking my savings account to automatically cover the box's annual fee, a practice I successfully implemented abroad. I appreciate your prompt attention to these concerns. Best regards, Kevin A. Garcia

Hello, I recently communicated through an email exchange with an individual who claims to be Hauser, managing donations for orphans. They are requesting $[redacted] for the orphanage in Croatia. I'm unsure about the legitimacy of this request and would appreciate feedback before proceeding with the payment. Attached is the email exchange for review. I'm Johane D. from Canada, primarily French-speaking. Kindly check the provided information regarding the donation and confirm its authenticity. Thank you, Johane D. [redacted]

I am having trouble accessing my account. I spoke with someone at a local office who directed me to call the 'fraud' number (1-[redacted]) to unlock my account. Despite multiple attempts to contact customer support through various numbers and requesting a callback from a local bank, I have not received any help. I feel frustrated and believe customers should not be locked out of their accounts without accessible customer support. The average wait time of 6 hours is unacceptable. I need to regain access to my account and my money promptly.

I opened an account last year, but had trouble depositing a check online. Despite efforts, the financial institution rejected the check, deeming it invalid. Unfortunately, due to caring for my mother full-time without any breaks, I couldn't visit the branch to verify my identity. Frustrated, I requested my account be closed as I couldn't comply with the ID verification process, subsequently locking me out of my account. I initially resorted to online account opening since visiting a physical branch was not feasible for me. When informed of the 15-day window to verify my ID in person, which I couldn't meet, I opted to close the account. Now, I'm being asked to verify my ID to issue a replacement check, which poses a challenge as I am unable to do so.

Hello, my name is Stacy C. I can be reached at [redacted]. I am facing issues with a bank account that was closed in January last year. I couldn't visit the bank because I am a full-time caregiver for my mother. I opened the account online, but now the bank won't release my remaining balance without me showing my ID in person. Despite my efforts, the bank is refusing to reissue the check. I am frustrated with this situation and the lack of assistance due to not having an active account. I am willing to provide identification through a video chat to resolve this matter promptly. Please contact me at your earliest convenience. Thank you.

Hello, thank you for reaching out. My name is Gilda Petalino. I have been attempting to reach out to 53rd Bank, but I have not been able to connect with anyone in their customer support department. I am not a 53rd Bank account holder. I received a check for the remaining balance in my closed Stash investment account, but it was sent to my previous mailing address. Unfortunately, I did not receive the check, and someone else fraudulently deposited it, although they couldn't cash it out. I have contacted Stash, and they provided me with a photocopy of the check as proof that someone else deposited it. The check was issued by 53rd Bank. I would like to request Stash to stop payment on the check and have the bank where the check was deposited reverse the transaction, effectively cancelling the check. I have requested a reissued check from Stash, but they informed me that the funds are no longer with them due to my closed account and that the reversal funds were returned to the originating bank. Stash mentioned they are unable to assist in recovering the funds and advised me to contact the originating bank to claim my refund. I am seeking advice on the next steps to take as I am in urgent need of my money. Should I contact 53rd Bank, the issuing bank of the check? How can I contact them and explain the situation given that I am not their customer? Thank you and may God bless you.

I received the lien release for KL79MUSLXMB045755, a [redacted] Chevrolet Trailblazer under the names Michael or Kristina Vogt. However, we have not yet received the title, as the vehicle has been sold to another customer. I reached out to the Motor Vehicle Office of Minnehaha County in South Dakota, and they informed me that Fifth Third Bank must send the release of lien to Pierre, SD for the title to be printed and given to our customer. Please investigate this issue promptly, as our current customer urgently requires the title for this vehicle. Thank you. Best regards, Rhonda Hammer, Papik Motors of Rock Rapids.

I have been a Fifth Third Premium Account holder for almost 25 years. Up until the end of [redacted], I was able to access my monthly statements online. However, access suddenly stopped and despite my numerous attempts to restore the service, I have been unsuccessful. The support provided for reactivating online services has been inefficient, leading to frustrating and time-consuming phone conversations with no resolution. As I am mainly residing in Germany, reaching out to the bank has become a daunting task. Email communication is not an option as no email address is provided, and the E-Mail contact form requires a Zip code, which international customers do not have access to. Any guidance on how to regain access to online services would be greatly appreciated. Thank you! Best regards, Fred

Quiero contarles sobre una situación en la que fui despedido de mi trabajo y mi abogado logró asegurarme una indemnización por mi despido. Recibí un cheque por [redacted] pero tuve que salir de emergencia y no pude cambiarlo a tiempo en su banco. He intentado depositarlo en la cuenta de mi primo sin éxito. ¿Hay alguna posibilidad de que ustedes puedan ayudarme a cambiar el cheque? Tengo todos los documentos proporcionados por mi abogado. Agradezco cualquier asistencia que me puedan brindar.

I am frustrated with my bank's mistake in providing the wrong routing number, causing my paycheck to not be deposited correctly. Apologies do not solve the issue, as the pending deposit remains unresolved. The correct account number is in place, but the incorrect routing number complicates matters. It is unsettling to be in a position where I cannot access my funds due to the bank's error, even though they admit to the mistake. I am left without my paycheck, and it is disheartening.

While vacationing in the Philippines, I contacted you in advance to inform about my trip. However, upon using my credit card ending in [redacted], it was declined and flagged for possible fraud. Despite numerous attempts to resolve this through your phone system, the calls keep disconnecting during the process. The website messaging system was unhelpful, only providing phone numbers without addressing my concerns or providing an email for assistance. I am now stranded in the Philippines without the ability to purchase a return flight due to this issue. I am frustrated with the lack of effective support, as I have been a loyal customer and proactively notified about my travel plans. Email communication may be more successful as the calls are consistently being disconnected. This situation has left me feeling extremely upset and helpless.