Fifth Third Bank Customer Service Issues

I recently had a visit from an old friend who I considered close. It seems that this friend may have gained access to my card number, or even the card itself. Upon checking my balance tonight, I discovered a significant loss of funds, going from roughly $3,[redacted] to -75. This situation is very alarming and we are unsure how to proceed. Please reach out to us at [redacted] or [redacted] to advise on how to address this issue.

I inadvertently made a double payment on my car loan in May, one on the 1st and another on the 30th, with the second payment intended for June. Subsequently, I made payments on June 21st for July, July 15th for August, August 30th for September, and October 3rd for October (received by you on October 7th). However, despite having paid for October, I received a letter claiming a missed payment on October 26th, resulting in unwarranted late fees and negative credit implications. My most recent payment was on November 15th, received by you on November 19th. Proof of these payments and dates can be verified through Wells Fargo online Bill Pay. I kindly request a thorough investigation to rectify this error promptly to prevent legal action and ensure accurate credit reporting in accordance with the FCRA guidelines.

I have been dealing with the same issue for months now with no resolution or additional information provided. Initially, I received misinformation about overdraft protection from a representative at the Deltona, FL location. Subsequently, I lost my cards due to fraudulent activity and had to request a new one through the mail. Despite deactivating the previous cards, I am still seeing them as active and being charged on those accounts along with overdraft fees. Multiple attempts to resolve these issues have resulted in being transferred and disconnected. The service provided has been extremely disappointing, especially compared to the experience I have at Chase bank where customer care is exceptional. If my concerns are not addressed promptly, I will consider banking with another institution and informing local bankers about the subpar service I have encountered.

I have a Wisely debit card through ADP from the company I work for. I get my weekly paycheck via direct deposit. Recently, to receive a withdrawal from a GoFundMe campaign, I need to provide my direct deposit information. However, I am unsure about the city of the bank location. My card shows Fifth Third Bank N.A, but I work for VBC Manufacturing in Hamlet, NC. I don't receive paper bank statements, but I can access them through the ADP app. The address on the statements is a California PO Box. When providing my account and routing number for direct deposit, which city should I use for the bank location?

I am currently unable to access my funds held by 5/3 bank. There seems to be an accidental hold on my account without any explanation. I am in a difficult situation with low funds, no gas, and a missed day of overtime work. I am far from home and as a result of this issue, I am left without any money for lunch, gas, or even a place to stay for the night. I plan on closing my account once this matter is resolved. I hope this issue gets resolved promptly.

I'm having trouble accessing my account online even though I have all the setup done. If I don't log in for more than a month, the system doesn't recognize my sign-in information. Trying to recover my ID or password tells me my account doesn't exist. This is the second occurrence of this issue. I shouldn't have to call for a reset every few months. I can only reach out via phone, which makes weekends challenging.

I received an email from Fifth Third Bank asking to confirm my account information to ensure accurate FDIC coverage. To do so, I can visit a Fifth Third branch or confirm through online banking. If I don't have online banking access, I can easily set it up on their website. They emphasize not sharing personal information over email and provide a link for more information on protecting personal data. The email also includes links to download the Fifth Third Bank app and their social media pages. It is signed by Fifth Third Bank and reminds recipients about email security measures.

Good afternoon. My name is Ivan Martinez. I recently purchased a [redacted] Tucson truck at Sterling McCall Hyundai and I would like to get information on how to make my payments. They indicated that this bank financed me, but I have been unable to reach them. Could you please provide me with a phone number to call for payments or further information, preferably in Spanish? Thank you very much.

I am emailing with major disappointment as a small business that my company and my family companies have used. We did the SBA PPP inquiry two weeks ago on Monday. I have called and called and no one has a clue or has any answers. I don't get it. My home bank, Shelly Penny, always says sorry and doesn't have any answers. Now the money is gone. I expect to hear from someone higher up. Starfleet Cars, US Lawns, KBSI, and all Kirkhams will pull out all money, business accounts, and trusts we have with you. All our friends with Huntington, PNC got their PPP, and we got zero from you guys. We are talking with Huntington Monday morning at 11 am to look at switching all accounts to them. We are all dumbfounded that we couldn't even get calls back, follow-up, and then when money runs out I call the bank and she says, "Jon, I'm sorry but I still have no answers and we are way behind." This is unacceptable! I expect a call or email promptly! J. Kirkham - Have a blessed day!

My father passed away on March 19, and we provided the collection agency with a copy of the death certificate. Despite this, they repossessed his truck. Today, we received a letter addressed to my late father, stating he is responsible for paying the remaining amount once the truck is sold. It is outrageous to receive such a letter as none of us are liable for the loan, which was solely in my father's name. It is distressing to receive correspondence like this, and I request that future letters are addressed correctly. It is essential that the company ensures their records are accurate to prevent causing distress to the deceased's family. My father's name is Bobby Beran, and the truck in question is a [redacted] Dodge Ram [redacted]. It is unreasonable to expect payment from someone who has passed away. I urge the company to take more care before sending out such letters.

As a Fifth Third Bank mortgage holder, I received a letter regarding refinancing. After speaking with Rob Hines on 7/27/20 and being qualified to apply, I received the Loan Estimate. Rob mentioned I had 7 days before the offer expired and to contact him with any queries post reviewing the documents. Despite numerous unsuccessful attempts to reach him or Gary Cook, his assistant since 7/29/20, including leaving messages and sending an email over the weekend, I have had no response. Tomorrow marks 7 days since I applied. This lack of communication is unacceptable, and I seek to escalate this issue to a Manager. My contact number is [redacted]. Thank you. Sincerely, Faye M.

Hello, I recently deposited money orders into my account for my new apartment, but they were put on hold without a clear explanation. The back office placed a hold, and after speaking to the fraud department, I was met with unhelpful responses. I was told they looked suspicious and needed proof of authenticity, causing undue stress. Despite providing documentation, the situation remained unresolved. The manager at the branch even expressed doubt about the validity of the money orders, making me feel targeted and unheard. Trying to follow instructions, I contacted Western Union, who confirmed the bank should verify the funds, leading to more confusion and lack of action from the bank. The back-and-forth between different departments and employees has left me feeling frustrated and unheard. I'm now reaching out through this email hoping for a prompt resolution or return of my money orders. Thank you for your attention to this matter. Best, [redacted]

I have had a mortgage with 5/3 bank since [redacted]. I am looking to transfer all my accounts from another bank to 5/3. Communication through email is easier for me due to difficulties speaking. I understand I will need to visit my local branch for this process, but I am exploring my options first. There is no rush on my end. Could you assist me with this, please? Thank you and have a pleasant evening. - A. Coleman

Hello, I have some concerns I need to address. I used to have an account with your bank and completed an international withdrawal that I wasn't able to repay. As a result, the account was charged $48, leading to its expiration. I am curious to know if there is any chance of recovering the account, as well as whether there are any legal repercussions I may face with the bank. Thank you, Nicaury V.

I serve as a Representative Payee for nearly [redacted] individuals. Our organization banks with 5/3, and I have directed our beneficiaries to open Express Accounts at your bank. Initially, I was informed that these accounts were free. However, I was dismayed to discover today that each time my beneficiaries check their account balance, they are charged 27 cents. I understand that your company aims to maximize profits, but many of these individuals rely solely on Social Security as their income, making their financial resources limited. Among our beneficiaries are individuals with disabilities and mental health concerns. Can you confirm if there is indeed a fee for checking balances and if there is an alternative method to do so without incurring charges? I would appreciate clarification on this matter. Thank you.

I am still facing an unresolved issue. It is difficult to reach a customer service representative. I am interested in making additional payments toward my car loan. If I cannot speak to someone promptly, I intend to transfer my loan to my credit union. Please reach out to S.C. at [redacted]. My car loan and my husband's truck loan are both with your institution. Upon entering my details, the system does not recognize my account number. I have not had a positive customer service experience with this bank so far.

I had a checking account at Fifth Third Bank, which was closed due to a situation with a fraudulent loan. Despite explaining my circumstances, the bank blacklisted me from opening accounts elsewhere. It wasn't fair as I was the victim of a scam and not the culprit. Citibank informed me that Fifth Third Bank was the reason I couldn't open an account there. I've scheduled a meeting with Fifth Third Bank to discuss my situation and request to be removed from the blacklist. I want to convey my innocence and the unjust treatment I received. I aim to open a high yield savings account and hope to resolve this issue respectfully.

I received a letter informing me of a recent PIN change for a Jeanie card, but I do not have a Jeanie card with this bank. After waiting on hold for over 20 minutes when I called, my frustration grew. Since I acquired a vehicle loan, my experience with this bank has been consistently negative, with long hold times on every call. I do not want to hear Covid-19 excuses anymore; the service is simply unacceptable. Despite receiving reassurance that my coupon book did not contain personal information, the explicit payment details in it concern me. I suspect my name has been compromised, and I believe I am facing other privacy breaches as a result. The bank's lackadaisical response to my concerns only adds to my unease.

I recently used one of your ATMs located on Atlantic Boulevard near a racetrack in Jacksonville, Florida. While attempting to withdraw $[redacted], the machine only dispensed $[redacted] in $10 bills. I then tried to withdraw $[redacted] and only received $60 in $10 bills. After alerting the cashier, they confirmed the issue and promised to put up a sign about it. When I contacted Fifth Third bank with my receipts, they advised me to dispute the transaction with my bank, Wells Fargo. However, Wells Fargo informed me that your records show I received the correct amount. I am missing $[redacted] in total. Another witness who used the ATM the same night had a similar issue. I believe reviewing the camera footage from both the store and the ATM will confirm my claims. I am not fabricating this incident. Please reach out to me at [redacted]. Thank you, Patricia Holsey.

I am encountering difficulties in receiving any response from the claims department. I have sent 11 emails and spent hours on hold trying to speak with a representative who only takes a message for "Sarah," the supervisor, without getting a callback. Despite the great relationship I have had with Fifth Third in the past, the lack of assistance is frustrating. My home is currently exposed to the elements, making it vulnerable. The contractor needs funds for trusses, but the claims department is not processing the down payment. The amount required is $38,[redacted].04, and the delay is causing further damage to our property. I hope to find someone who can provide prompt assistance in this urgent matter. M. Z. [redacted] Mirabeau Dr. Okemos, MI [redacted] Home Loan #[redacted]66