Fifth Third Bank Customer Service Issues

I had a car loan with 5/3 Bank. I inadvertently completed the payments through autopay. However, when they tried to send me the title, it was returned as I had moved. Despite attempts to contact them, I recently discovered they continued to deduct payments even after the loan was paid off. I have been trying since last March ([redacted]) to recover the overpaid amount. Despite contacting my bank and other sources, I have not received a resolution. The bank seems unresponsive, and I am eager to retrieve my funds promptly. Any assistance in contacting them to expedite the refund process would be greatly appreciated.

I overpaid my insurance premium from my escrow account, resulting in the insurance company issuing a refund check to 5th Third. Despite spending over two hours on the phone with 5th Third last week, no progress has been made. I contacted my insurance company to confirm the refund check was sent and if 5th Third had reached out to them. Unfortunately, as of 2/12/19, no communication has occurred. The refund is missing from my escrow account, and 5th Third has not resolved the issue, reflecting an escrow shortage on my monthly statements. Communication with 5th Third over the phone has been unhelpful and time-consuming, leaving me dissatisfied.

I encountered difficulties trying to cash two checks at 5/3rd Bank on February 26, [redacted]. The bank suspected fraud involving a $[redacted] check from Best Buy and a $[redacted].20 check from Merrill Lynch. Despite having accounts with the bank, the situation escalated when the manager attempted to verify the validity of the checks. I was informed of potential fraud on my account, although unclear about the specifics. The manager suggested I pay for the check deposits or go to Bank of America, causing frustration. This experience left me feeling like a criminal and wanting fair treatment. Best Buy's policy requiring checks for refunds over $[redacted] further complicated matters, resulting in police involvement and me being denied cash. This series of events has left me questioning why I face such treatment, leading me to wonder if the issue lies with me. Consequently, I am unable to cash the checks as my bank believes I am involved in fraudulent activities.

I recently received a letter from Fifth Third Bank regarding a past due account. Despite multiple attempts to contact them at [redacted], I have not been able to reach a representative. I'm frustrated with the lack of information provided and the difficulty I've faced in resolving this issue. The letter dated 01/26/[redacted] did not specify the details of the past due amount or the reason for it. I have tried contacting both [redacted] and [redacted] numerous times without success. My lost card ends in [redacted], adding to my concerns as I'm uncertain about the outstanding balance. I will not take further action until I can speak with a live person. Resolving this matter is essential, and I expect Fifth Third Bank to address it promptly and professionally.

I am frustrated with the service provided by your agents. I recently deposited my VA disability check worth $3,[redacted] into my account with the expectation of having immediate access. Despite being promised access at 9 am, I was informed that my check would be on hold until the 12th. As a government-issued check, I believe it should be available instantly. If I had known about this delay, I would have cashed the check elsewhere. This situation has left me unable to pay my bills and rent, and I face the risk of homelessness by the 5th without access to my funds. I urgently need this matter resolved. The customer service representative even refused to provide me with the corporate office phone number. If my funds are not available by Monday, I will escalate this matter to the governor and the VA.

I completed a car loan with Fifth Third through Miller Auto in Alma, MI, in [redacted]. I never held a Fifth Third bank account, so I don't have my account number for the phone menu. I've shared my social security number multiple times for authentication but can't reach a person without the account number. I have yet to receive the release document for the loan, so Fifth Third remains the first secured party on the car title. To transfer the title to a salvage company, I need the release. Information: Loan from Fifth Third Bank, [redacted] Freeman Ave., Cincinnati, OH [redacted], filed 11/22/[redacted]. I can't locate an active phone number for that address. Car details: [redacted] Chevrolet Monte Carlo, VIN 2G1WW12E[redacted]13, Title Number 237R[redacted] T. Contact details: Dianne Kay Young, 35 Millbrook Rd., Blanchard, MI [redacted], [redacted]. Please email me a release letter or a statement confirming the loan's closure in [redacted]. If not, please guide me on obtaining the release. Thanks, Dianne Kay Young. Email: [redacted]

Hello, I am David Khalil, the property owner of [redacted] Grainary Ave, Tampa FL [redacted]. I want to address concerns regarding our neighbor's property at [redacted] Grainary Ave, Tampa FL [redacted]. Here is a summary of the issues: a) The neighbor's property is infested with rodents both inside and outside. Squirrels have made nests in the broken chimney. b) Rodents are entering my house day and night through the deteriorating fence. c) The property is also dealing with a bee infestation that has caused harm to me and our lawn maintenance worker, who has stopped servicing the lawn. d) We are facing a mosquito problem both indoors and outdoors, day and night. The pool is covered with a plastic sheet that has collected water, creating a breeding ground for mosquitoes. e) The fence is in poor condition, falling apart, and a safety hazard. I have temporarily secured it with wires to prevent accidents involving our children. I have informed the maintenance team about these issues during their recent visit to the property. It is essential to replace the fence promptly as it is 15 years old. I urgently request action to address these concerns and replace the dilapidated fence before any accidents occur. Thank you, David Khalil

I would like to request an update on the investigation regarding fraud on my account. The bank refunded the money during the investigation, but I haven't been informed of any decisions made since then. I would appreciate knowing if the refunded amount is still in my account, along with details of any transactions made since the end of January this year. If the money is not in the account, I would like to understand the reasoning behind it post-investigation. I received a notification that my address was changed, which is not accurate. There is a third party who used to act as my payee on the account, but they are no longer involved. Despite this, the account is reportedly still open, and I am unsure why this is the case as I now manage my own finances using a direct express card from the Social Security office.

I want to share my recent experience. I visited a Fifth Third Bank to open a new banking account and improve my financial situation. Upon checking my credit, I discovered several issues affecting my score that seem to be linked to the bank's actions. When trying to address these issues and apply for a credit card, I encountered difficulties due to an outstanding balance that Fifth Third couldn't confirm. Despite my attempts to resolve this, the bank redirected me to the creditor, who claimed the account was closed and advised me to visit the bank's accounts receivable department. After a lot of back and forth, I found out the account was paid off in [redacted]. I am frustrated by the negative impact this situation has had on my credit and applications. I believe it's crucial for the bank to address and rectify these errors promptly for the sake of my financial well-being.

My husband recently traded his Harley Davidson for a CanAm and we need help with the payment details. The payment on the Harley was $[redacted].18, but the CanAm payment is now $[redacted].01 through the merger of the two banks. We received payment books for the Harley, but nothing for the CanAm. We require the CanAm account number from 53rd Bank, the due date for payments, and also need to address the accidental payment made to MB Bank. We are interested in adding GAP insurance to the new loan, even if it increases the payment. We just need to know the details and cost involved.

I have been trying to contact customer service for the past two days. I spoke with Janeka about the issue I am having with logging into my online banking since the merger with MB. Despite multiple agents attempting to reset my account, I still cannot access online banking. I even visited my local branch, but my usual banker was unable to determine the problem. Additionally, I am receiving email alerts about an overdraft, which is causing me a lot of distress. I have been trying to set up bill pay and add another job for four days, but I am unable to access my account online as I could before. I have tried every suggested step, but I am still locked out of my account.

I recently visited a supported ATM at my local branch and encountered an issue where the machine took my card and cash without providing a receipt. Following the instructions given, I reached out to the branch and got my card back, but was informed that I needed to file a claim to recover my money. The associate mentioned that the ATM was not their responsibility, leaving me to deal with the claim process. I am extremely dissatisfied with this situation as I am now out $[redacted] with no resolution in sight. Can someone please contact me urgently regarding this matter? The ATM is located within the branch, and the fact that I could retrieve my card but not the money associated with it is frustrating. Please assist me!

I have been trying to contact a customer service representative for several days with no response from Fifth Third Bank. I requested a phone call or a phone number to discuss my auto loan balance. I have been making $[redacted].00 monthly payments instead of the $[redacted].00 required. I believe my balance on credit karma is inaccurate. If I do not hear from you by the end of today, I will share my experience on Facebook. I am frustrated with the automated systems and need to speak with a real person. Please contact me or provide a phone number to reach you.

I am having trouble resetting my debit card PIN as the automated system does not give enough time to enter the card number before kicking me out. I would like more time to input my details. The prepaid system requires entering the 16-digit card number and then the 4-digit PIN. If you input the wrong PIN or nothing at all, it just states you have entered incorrect information and prompts you to call later. Can the prepaid card system at [redacted] please forward me to a live customer service representative to assist with resolving these issues?

During my lunch break today, I went to the Madison St branch in Burr Ridge to deposit cash into my checking account. This was my first visit since the branch on County Line Rd closed. I had $[redacted] and wanted to deposit $[redacted], with $11 to be returned to me. The teller verified my cash using the counting machine and then asked me to sign the deposit slip. I questioned the need to sign for cash, especially for such a small amount, but the teller insisted it was protocol. What upset me the most was when she asked for my identification for an $11 cash return. Feeling frustrated, I asked for my money back and left. As a formal MB customer now with Fifth Third, with significant deposits in the bank, I found this experience excessive. I am now considering switching to a different bank to see if the service improves. - S.B. from Willow Springs, IL

I am a Fifth Third Bank customer and recently deposited two cashier's checks that were supposed to be placed on a 7-day hold. Despite my intention to confirm this with the bank, both checks were automatically deposited without the hold. This error messed up my account, which became overdrawn when the checks were returned without any notification from the bank. This caused deductions from my Social Security and Dave's pension, leaving us with no funds to support our ill son and ourselves. I've been trying to reach out to customer service for help and payment arrangements, but have not received any response. We are in urgent need of assistance from the bank to rectify this situation. Thank you for your prompt attention. - L.J., Acct [redacted].

We discovered an error in our real estate tax bill that was caused by the county's mistake. Even though we promptly informed the county and the bank about the issue and provided supporting documentation to clarify the error, we have faced significant challenges trying to resolve this matter. Despite our consistent efforts to communicate with various bank representatives, we have encountered difficulties in correcting the payments and statements. We are frustrated by the lack of timely resolution and the apparent confusion surrounding our account. We believe that the bank's handling of this situation is unfair and that we are being unfairly penalized for a mistake that was not ours. We are also disappointed by the lack of response to our inquiries and messages, particularly during our vacation when we tried to contact the bank multiple times without success. We hope that this issue can be resolved promptly and fairly, considering our long-standing relationship with the bank and our adherence to all obligations.

Dear members of the forum, I have been a loyal Fifth3rd bank customer for a considerable amount of time, and recently I was surprised to receive an offer for an unsecured credit card from them. This left me puzzled and somewhat disappointed as I have had an unsecured card with Capitol One for years, without any issues. I don't understand why Capitol One, who is unfamiliar with my financial history compared to Fifth3rd, has readily extended credit to me while my own bank has only now done so. It concerns me that my bank may not have a clear understanding of my financial behavior, especially considering the significant amount of money I transact through them regularly. While I appreciate that credit decisions are made by specialized departments, I feel that my bank should have a more personalized approach towards me as a customer. In light of these developments, I am considering transferring more of my banking activities to Capitol One, given the difference in their approach towards my credit needs. I value the long-standing relationship I have with Fifth3rd, but recent events have made me question their understanding of my financial profile. Thank you for reading and sharing your insights, -Rodney

I can't access my banking due to being locked out. The message indicated my card was blocked for multiple invalid logins. The mobile app crashed when attempting Face ID, resulting in a message about too many wrong password attempts. I am frustrated with Fifth Third for potential errors leading to this card block. Having experienced fraudulent purchases recently, this situation adds to my concerns. A 24-hour service from Fifth Third would be greatly appreciated.

I believe this matter pertains to collections. My loan is set up for automatic payments from my checking account. The account number is [redacted], my social security number is [redacted], my phone number is [redacted], and I am Suzanne L. A few days ago, $[redacted].88 was deducted from my account for my loan payment. This has left me with no funds to cover my rent due today, phone bill due tomorrow, overdue car payment, and electric bill. I am experiencing financial difficulties. Is it possible to have that payment refunded, or at least partially reimbursed? I appreciate any assistance. Thank you, Suzi L.