Fifth Third Bank Customer Service Issues

I had a discourteous experience on live chat regarding the replacement of my current account card through AIB. This issue, along with others, has gone unresolved. I have shared transcripts of conversations and phone calls online using the resolver app, which has helped my friends in similar situations. I never authorized the closure of my current account and believe it is illegal not to receive interest fees as agreed upon. I am also unhappy about being charged for transfers that were prevented by my account. I am looking for a resolution to this matter and would like to transfer funds to my friends and another Nationwide account I had to open.

Dear Forum Members, I am sharing my recent experience regarding a check deposit issue. I mistakenly deposited a check from State Farm for home damage using an ATM, which was kicked out because the mortgage company's name was also on it, and they are not listed on my account. I visited the branch where I made the deposit at Monroe and Halsted in Chicago, IL. With the help of the patient personal banker Dori Giljen, I verified the check's source. However, due to the dual names on the check, State Farm and the mortgage company confirmed that the process requires both names. I am in a situation where I need to pay two companies to complete the necessary work, and I'm hoping for a resolution soon. Any insights or suggestions would be greatly appreciated. Thank you, M.N.

I had a loan with Fifth Third Bank for a Nissan Sentra SV [redacted], including GAP insurance and car warranty. I sold the car at Carmax after selling my condo quickly and moving states. Despite providing my friend's address in Salt Lake City for the proof of payment to be sent to the Gap and warranty companies, it hasn't arrived yet. Unfortunately, I do not have the account number anymore. I am hoping to receive the necessary documentation soon as I'm in need of the money. My name is R.M. and my previous address was in Coconut Creek, FL, while the current mailing address is at Friendship Manor in Salt Lake City, Utah.

I recently ordered some vitamins online, but my credit card from Fifth Third Bank was frozen due to a payment issue. The problem is that I forgot to update my new telephone number with the bank. After reaching out to them yesterday to provide my new number, they informed me that they couldn't lift the hold on my card without the updated information. I'm trying to sort out this situation, but I only have my new phone number and am unsure of my old one. I'm feeling stuck as my emergency account is currently inaccessible. I will be contacting them again today to try to resolve this matter promptly. Sincerely, Timothy G. Walker.

Hello, my name is Paul Oliver. On Monday, I discovered a -$[redacted] balance in my online banking account due to an issue with the Earnin-Get Paid Today app on my phone. I contacted Fifth Third customer service and they reversed the $37 overcharge fee. I was then directed to someone who could help dispute the remaining -$[redacted]. After answering a series of questions and agreeing under oath, I was told it would take 2 to 3 business days for any changes to reflect. As an employee at Kroger on Oxford State, receiving my paycheck a day early left me with only $[redacted].31 instead of the usual $[redacted]. I urgently need the disputed $[redacted] back to cover essential expenses for my kids. Please assist me in resolving this matter. Thank you for your attention.

Good afternoon, last Thursday I sold a cell phone to a client using a payment method through their bank. The bank requested the shipment receipt and tracking number via email, to which I promptly complied. After being informed that the money would be transferred within 24 to 48 hours, I waited, but it took more than 72 hours to receive an email. The bank stated that the transaction couldn't be completed to my account due to it being classified as a commercial agreement requiring a minimum of $[redacted]. Despite the client paying $[redacted], they requested for me to send the money via WESTERN UNION to complete the $[redacted]. I don't have the additional $[redacted], and I simply want to receive the $[redacted] owed to me since last Friday. I hope this issue can be resolved promptly.

I am considering switching banks due to my frustrating experience at Fifth Third Bank. It has been 3 weeks since I opened my account, and despite ordering 4 cards, two were never processed. Each time I need to make a purchase, I have to withdraw cash due to the unavailability of my cards. This inconvenience is solely caused by the Mount Washington branch in Cincinnati, Ohio. Despite the promises of expedited shipping, none of the cards arrived as stated. The staff's rudeness and inefficiency added to my dissatisfaction. I request my Bengals card to be delivered by Friday, August 31st, [redacted]. The lack of professionalism at this branch has been disappointing, and if this issue is not resolved promptly, I will move my banking operations elsewhere.

As a long-time customer who has utilized a checking account with a line of credit, I recently encountered an issue where my line of credit was blocked due to excessive use. Upon contacting customer service, I was informed that it had been placed on probation until the 28th of the month due to the high usage. I shared with the representative that my husband had to retire early due to health concerns, and we were working on managing our debt with our fixed income. I was advised to speak with a branch manager regarding the matter. Despite our history of timely payments and the frequent charges of $30, I felt disappointed by the lack of flexibility given our circumstances. I plan to spread the word about this experience to our friends and family. In a time of need, it was disheartening to not receive the support we had hoped for. Consequently, we will be transferring our accounts swiftly. Thank you for your unhelpful assistance.

Upon receiving a pay card for my part-time job at Party City, I was instructed by my managers to visit any Mastercard bank in person to withdraw money. While traveling to my hometown, I contacted my usual Fifth Third bank to confirm the instructions. I decided to stop at a closer Fifth Third branch to withdraw money. Unfortunately, upon arrival, I was met with a hostile reception from an employee at the front desk who seemed unwilling to assist me. Despite my explanation of the pay card situation, she declined to help and directed me to use the drive-thru ATM. I expressed concerns about using the drive-thru on foot, but she provided no alternative with a dismissive attitude. I proceeded to use the ATM and incurred charges, contrary to what the helpful Fifth Third associate I spoke to on the phone had explained. As I left, the employee made derogatory remarks, which left me feeling disrespected. She refused to provide her name, creating a sense of insecurity for cardholders like me.

Started at Charpie on July 9th. Received my first paycheck on July 12th. Initially, Fifth Third bank made a mistake with the deposit, causing issues with my account. After sorting it out, there were further problems with subsequent deposits and accusations of fraud. Despite proving my innocence, Fifth Third decided to close all my accounts. I received a small refund from them later on. Additionally, they closed my secured credit card, negatively impacting my credit report. I tried opening accounts at other banks but was declined due to the situation. Ultimately, TCF Bank explained they typically work with individuals needing a second chance but rejected my application. It has been a frustrating experience trying to resolve these banking issues.

While traveling abroad, my ATM card became inactive, leading the branch manager to issue me an "Access [redacted]" prepaid credit card instead of reactivating my ATM. I loaded $[redacted] onto it but only used $[redacted]. Now, wanting to close the card and retrieve the remaining funds, I encountered challenges due to being over [redacted] miles away from the nearest branch. After contacting customer service, I was directed to another organization to close the account, only to be told I needed to visit a branch in person. The bank's responses, especially the generic one from unnamed customer service, were unhelpful and dismissive, causing frustration as I have a long-standing account with them. Apart from the money, I seek to address the disrespectful treatment and lack of resolution with a responsible representative at the bank.

Loan Number: [redacted]08 Borrowers: J. and M. Yakel Re: Property Address: [redacted] Preston Woods Parkway, Lake St. Louis, Missouri [redacted] To Whom It May Concern, I am writing to address my current struggle in reaching an agent in the Mortgage Insurance Department. My name is R. Akins, a licensed insurance agent with American Strategic Insurance by Progressive. Despite multiple attempts since Friday, November 17, [redacted], I have been unable to speak with anyone after holding for significant periods. Various phone numbers provided have not been successful in connecting me to the right department. The customer service line gave me 1-[redacted], Samantha advised me to use it, but it hasn't been helpful. Another number I found online, 1-[redacted], also proved fruitless. After speaking with Sylvia from Auto customer service, it's evident there are issues with the mortgage number. I have been on hold since 9:20 am, seeking a supervisor or manager to address an urgent homeowner insurance matter. Your prompt assistance is greatly appreciated. Kind regards, R. Akins

I am having difficulty obtaining information from the Mortgage Department regarding the non-payment of my property insurance from escrow. The insurance is due in five days and could be canceled if not paid. Despite contacting their supposed dedicated Escrow Number, which turned out not to be dedicated, I was left on hold for an extensive period only to receive the same information available online. I was then advised to reach out to their insurance department for payment status, resulting in another 40-minute hold time. The on-hold system repeatedly offered a call back option, but it was unable to schedule one. After finally speaking with an insurance servicer representative, I discovered the payment had not been made due to the new servicing company being behind schedule. This negligence could have led to the cancellation of my insurance, causing significant issues given the recent hurricane in our area. Despite Fifth Third's claims of helping, the level of customer service in this situation has been extremely disappointing. James Anderson

I need to pay for my home insurance due on December 1, and I have received two invoices for it through the escrow account with your company. Today, my insurance agent attempted to gather information from Fifth Third, but was unsuccessful due to not being a customer. After being on hold with your customer service for 40 minutes without any response, I tried a different number for quicker assistance. Despite being on hold for 15 minutes, I encountered the same message and music as the previous number. When I chose the callback option, I received a message saying they couldn't schedule it. As a new customer since November 1 when your company acquired my loan from Union Home Mortgage, I am frustrated by the lack of service. If I can't reach an agent promptly tomorrow, I will consider transferring my account to another bank. The number is supposed to be available until 10:00 p.m., but it was only answering with recordings at 5:30. Where is the support, and why isn't the callback service working?

My mortgage escrow has not paid the escrow insurance fee yet, and it needs to be resolved within one day or my policy may be canceled. I have already sent the invoice to the insurance company via fax as instructed, but the payment has not been processed. I have been on hold for over 1.5 hours with two phones. Please contact me urgently, or I will have to escalate this issue. I did not finance with Fifth Third, and I feel frustrated by this situation.

I visited the 53rd Bank branch in Hyde Park, Chicago to obtain a $[redacted].00 cashier's check for a deposit to a contractor for brick work that has not yet begun. I am unsure if the check has been deposited or cashed by the contractor since the work isn't started. I also bought another cashier's check for $[redacted].00, which is the final payment due upon completion of the work. I am now considering canceling the $[redacted].00 check and would like to know the procedure for doing so. The check was issued on November 19, [redacted], with Check No.: [redacted]6 and Transaction #[redacted]14. I tried to resolve this over the phone but was on hold for 45 minutes before the call got disconnected. I seek assistance with this issue. Thank you.

I am writing to express my disappointment with the poor service I received from two different branches of 53 Bank. I recently opened a business debit card account with them. A banker at the Warren, Michigan branch copied my driver's license information before processing my application. Although my account was approved online, I have yet to receive my business debit card. When I contacted an employee at the Detroit branch and provided my address, I was assured that the card would arrive within two weeks, but it never did. I believe I have been mistreated by your bank, and I am considering seeking legal advice if the situation is not resolved promptly. Your lack of organization and disregard for customer care is concerning. I reside at [redacted] Heatherwood, Warren, MI [redacted]. I trust that you will address this issue before further action is taken. Thank you.

I've been attempting to use the mobile banking app on my phone since 1/4/[redacted], with no success. After contacting customer service on 1/6/[redacted], the rep promised to fix the issue but never followed up. I was then informed on 1/10/[redacted] by another rep that the problem needed to be escalated to the IT department. As of today, 1/15/[redacted], the problem persists. I can log in on my laptop, but attempting to access the app on my mobile prompts me to create new security questions. Unfortunately, when I input my mobile number, it prevents me from proceeding. This has been ongoing for 11 days, causing inconvenience as I can't access online banking while away. As a loyal customer of 5/3, I am disappointed by the lack of urgency in resolving this issue. I'm eagerly awaiting a call back and a swift resolution. Thank you. -Joseph B.

I have been a loyal customer since [redacted] or maybe [redacted]. I maintained a balance of 20 to 50k in my accounts with your bank until I recently invested in a new house. Even though I had two retirement checks sent automatically each month, things have been different lately. Last year, while transitioning homes, I encountered two issues that put me at a disadvantage. Firstly, after requesting a stop payment for a monthly withdrawal, I was charged a $33 fee without prior notification. The bank blamed a data error, despite me providing the correct information to prevent the payment. I believe I should be refunded this charge. Secondly, I mistakenly scheduled an extra principle payment on my mortgage, causing an overdraft fee. Although I had sufficient funds in my account, the bank held the check for several days, resulting in the fee. Considering my long-standing payment history, I believe the fee should be waived. Additionally, encountering difficulty reaching customer service due to a lack of pin access has been frustrating. I kindly request a refund for these fees. Thank you for your attention to these matters.

I would appreciate having an email recovery option for forgotten passwords and an accessible customer service email for users with blocked accounts. I've faced the frustration of my account being blocked every time I tried to check my balance due to logging in from my work computer. I understand the need for security measures, but it was just to print a voided check for my new job. I usually rely on TouchID on my phone to avoid memorizing passwords, but now even that unique fingerprint doesn't work. While I could call for assistance, it's Sunday and previous notifications to call came at inconvenient times. Dealing with customer service is not my favorite task. Why block an account with minimal funds over a minor suspicious activity? Please understand my frustration stems from this issue.