How do I talk to a human at this Citizens Bank number?
A:Press 000.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Citizens Bank Online Banking?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.
This is the #2 most popular Citizens Bank phone number out of 4. Click above to go back to the main customer service number and other contact information, including Citizens Bank email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 7am-10pm, Sat-Sun 9am-6pm EST · You have to put in your account number or social security number to get a live agent. · Please enter your 16-digit credit card number or your account number, then press #.
Toll-free · Mon-Fri 7am-10pm, Sat-Sun 9am-6pm EST · Press 0 through each prompt, then # each time it asks for your credit card number · Credit Card Services - Enter your 16-digit credit card account number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Citizens Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 000.
Here is how our research team describes the way the Citizens Bank phone system greets you: Account info, press star. Reset password, press 1. Unlock user ID or to enroll in online banking, press 2. Mobile or online banking support, press 3. Zelle, external transfer, and bill payment support, press 4.
Below are some clips we've found from Citizens Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You've reached Susan's online banking customer support.
Did you know we've made it easier to reach set your online banking password through this automated phone system?
Follow the easy prompts for online and mobile banking options."
Excerpt from a call with Citizens Bank
Tuesday, July 2, 2024 3:44 AM
They may ask you to enter information with the dial pad
"You've reached Citizens online banking customer support.
Did you know we've made it easier to reset your online banking password through this automated phone system?
Follow the easy prompts for online and mobile banking options.
For account information, press star. To reset your password, press one.
To please enter your account or sixteen digit ATM debit card number then press pound."
Excerpt from a call with Citizens Bank
Tuesday, July 2, 2024 3:41 AM
What are the hours and when should I call?
Citizens Bank operates the call center for this 800-656-6561 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 2,006 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citizens Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citizens Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citizens Bank is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 2,006 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Citizens Bank is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Citizens Bank number, but it is also the day with the shortest hold times.